{"product_id":"42-rules-for-superior-field-service-the-keys-to-profitable-field-service-and-customer-loyalty-paperback","title":"42 Rules for Superior Field Service: The Keys to Profitable Field Service and Customer Loyalty - Paperback","description":"\u003cp\u003eby \u003cb\u003eRosemary Coates\u003c\/b\u003e (Author), \u003cb\u003eJim Reily\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eWith few exceptions, the service business is viewed as a \"necessary evil\". Servicing products, after they are sold and in customers' hands, is frequently overlooked and can be a source of customer dissatisfaction and profit loss. This thinking results in missed opportunities to convert customers into advocates and to generate significant business revenue. \u003c\/p\u003e \u003cp\u003e If you are in the field service business, you should be designing solutions that benefit the customer and are profitable for your company. This includes developing a field service strategy, organizing the service business, optimizing field inventories, implementing Customer Relationship Management (CRM) and tailoring sales incentives.\u003c\/p\u003e \u003cp\u003e Complicating field service operations in today's environment is the global nature of the installed base and where in the world your products and spares are manufactured. Sourcing global parts, managing the parts supply chain and the investment required are the things that keep managers up at night.\u003c\/p\u003e \u003cp\u003e This book provides 42 essential rules to benchmark and develop a global service business. You will learn: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e How to develop a profitable field service strategy and organization \u003c\/li\u003e\n\u003cli\u003e How to survey customers and drive improvement in field service operations \u003c\/li\u003e\n\u003cli\u003e The impact of poor field service on the bottom line \u003c\/li\u003e\n\u003cli\u003e What to do in an emergency \u003c\/li\u003e\n\u003cli\u003e What to consider when developing field repair inventories \u003c\/li\u003e\n\u003cli\u003e What systems and tools to consider \u003c\/li\u003e\n\u003cli\u003e ...and much more \u003c\/li\u003e\n\u003c\/ul\u003e \u003cp\u003e Rosemary Coates and Jim Reily have a combined 50+ years of global manufacturing and field service experience from companies such as Hewlett Packard and Cisco as well as the US Military. In addition they have worked on consulting engagements with a proven track record of amazing field service results. They offer insights and recommendations based on real-world experience\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 142\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.3 x 8.5 x 5.5 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eIllustrated:\u003c\/strong\u003e Yes\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e June 05, 2013\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":51799773020448,"sku":"9781607730705","price":28.73,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0974\/9764\/5344\/files\/124f736ecd24d4ec139bb02e15dcd48d.webp?v=1780822336","url":"https:\/\/ebocreations.com\/products\/42-rules-for-superior-field-service-the-keys-to-profitable-field-service-and-customer-loyalty-paperback","provider":"The E-Book Oasis LLC","version":"1.0","type":"link"}