{"product_id":"42-rules-to-manage-an-ai-center-of-excellence-for-your-contact-center-an-overview-of-how-to-create-an-artifi-cial-intelligence-center-of-excellence-f-paperback","title":"42 Rules to Manage an AI Center of Excellence for Your Contact Center: An overview of how to create an artifi cial intelligence center of excellence f - Paperback","description":"\u003cp\u003eby \u003cb\u003eGeoffrey A. Best\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e42 Rules to Manage an AI Center of Excellence for Your Contact Center by Geoffrey Best is an essential guide for organizations seeking to leverage AI in their contact centers. This book targets contact center managers, AI practitioners, and business leaders aiming to establish an effective AI Center of Excellence (AI-CoE) within their operations. Its primary purpose is to provide a structured framework for integrating AI into contact centers, aligning AI initiatives with business objectives, enhancing customer experience, and driving operational efficiency.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eThe book highlights the AI-CoE's role as a centralized hub for AI strategy, governance, and innovation. It emphasizes that an AI-CoE is not merely a technological initiative but a strategic component requiring meticulous planning, a clear vision, and alignment with organizational goals. The book outlines how an AI-CoE should coordinate AI activities, set standards, and oversee AI projects to guarantee consistency and maximize AI benefits.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eInnovation and continuous improvement are central themes. The AI-CoE must foster a culture of experimentation with new AI technologies and methodologies, including pilot projects and proof-of-concept initiatives. These efforts are crucial for maintaining technological relevance and meeting evolving customer expectations.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eData and analytics play a critical role in the AI-CoE. Effective data management strategies are essential, involving data repository management, quality assurance, and advocacy for data integrity. The book describes the process of an AI-CoE for developing advanced analytical models and algorithms to transform data into actionable intelligence, thus supporting informed decision-making and innovation.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eThe book also underscores the importance of human capital. It discusses how AI-CoE is not just about technology but also about people. The book focuses on attracting, training, and retaining AI talent through training programs, workshops, and collaboration sessions and how these efforts enhance AI literacy across the organization, equipping employees with the necessary skills for an AI-augmented environment and addressing concerns about job displacement.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eSecurity and privacy are paramount. The book describes the responsibility of AI-CoE to establish robust cybersecurity protocols, monitor systems for potential breaches, and develop contingency plans for security incidents. Ensuring ethical AI use and protecting customer data is essential for maintaining trust and compliance.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eIn conclusion, 42 Rules to Manage an AI Center of Excellence for Your Contact Center offers a comprehensive approach to establishing and operating an AI-CoE. By addressing strategic alignment, technology and innovation, governance, data and analytics, talent and expertise, and security and privacy, the book provides a roadmap for leaders to navigate AI integration complexities, driving business transformation and enhancing customer service operations.\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 182\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.49 x 8.5 x 5.5 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e September 01, 2024\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":51752971272480,"sku":"9781607731306","price":28.73,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0974\/9764\/5344\/files\/06afb2f1d532ca7bf5efdc9c358bcd89.webp?v=1780008918","url":"https:\/\/ebocreations.com\/products\/42-rules-to-manage-an-ai-center-of-excellence-for-your-contact-center-an-overview-of-how-to-create-an-artifi-cial-intelligence-center-of-excellence-f-paperback","provider":"The E-Book Oasis LLC","version":"1.0","type":"link"}