{"product_id":"a-complaint-is-a-gift-workbook-101-activities-exercises-and-tools-to-learn-from-critical-feedback-and-recover-customer-loyalty-paperback","title":"A Complaint Is a Gift Workbook: 101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty - Paperback","description":"\u003cp\u003eby \u003cb\u003eJanelle Barlow\u003c\/b\u003e (Author), \u003cb\u003eVictoria Holtz\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003cb\u003eBased on the bestselling \u003ci\u003eA Complaint Is a Gift\u003c\/i\u003e (over 275,000 copies sold), this accompanying workbook offers actionable tools that help individuals and organizations transform even the most extreme complaints into gifts that drive their business forward.\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003ci\u003eA Complaint Is a Gift\u003c\/i\u003e introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback--not to mention your best bargain in market research. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints that are well received create customer loyalty. \u003cp\u003e\u003c\/p\u003eBuilt to be interactive and immersive, the workbook teaches a set of practices, approaches, and tools that anyone can use to navigate fraught customer-facing interactions. It allows readers to practice Janelle Barlow's updated, more efficient three-step formula and enables employees to handle complaints with increased emotional resilience rather than taking them as personal attacks. \u003cp\u003e\u003c\/p\u003e\u003ci\u003eA Complaint Is a Gift Workbook\u003c\/i\u003e is packed with the necessary tools to view and treat complaints as a source of innovative ideas that can transform your business.\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003cb\u003eJanelle Barlow\u003c\/b\u003e is president and owner of All Out Performance and has decades of experience as a consultant, executive coach, speaker, and author. Her past clients include World Bank Group, HP, and DHL. She is the bestselling author of \u003ci\u003eA Complaint Is a Gift\u003c\/i\u003e (over 275,000 copies sold). \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cb\u003eVictoria Holtz\u003c\/b\u003e is CEO of Moveminds Latin America. For more than twenty-five years, she has directed consulting projects a a senior consultant and has delivered conferences and workshops for more than 35,000 people. She is the author of \u003ci\u003eBranded Customer Service\u003c\/i\u003e.\u003cbr\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 256\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.8 x 8.9 x 5.9 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eIllustrated:\u003c\/strong\u003e Yes\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e November 08, 2022\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":51766121955616,"sku":"9781523002979","price":22.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0974\/9764\/5344\/files\/211ad55ff90b5a771a381d703b68a5af.webp?v=1780286081","url":"https:\/\/ebocreations.com\/products\/a-complaint-is-a-gift-workbook-101-activities-exercises-and-tools-to-learn-from-critical-feedback-and-recover-customer-loyalty-paperback","provider":"The E-Book Oasis LLC","version":"1.0","type":"link"}