{"product_id":"a-practical-guide-to-service-management-insights-from-industry-experts-for-uncovering-implementing-and-improving-service-management-practices-paperback","title":"A Practical Guide to Service Management: Insights from industry experts for uncovering, implementing, and improving service management practices - Paperback","description":"\u003cp\u003eby \u003cb\u003eKeith D. Sutherland\u003c\/b\u003e (Author), \u003cb\u003eLawrence J. Butch Sheets\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eDevelop and improve the service management capabilities of your organization or business with this comprehensive handbook\u003c\/strong\u003e\u003c\/p\u003eKey Features\u003cul\u003e\n\u003cli\u003eA complete, pragmatic guide on service management from industry experts\u003c\/li\u003e\n\u003cli\u003eLearn industry best practices and proven strategies to establish and improve a service management capability\u003c\/li\u003e\n\u003cli\u003eGet hands on with implementing and maintaining a service management capability\u003c\/li\u003e\n\u003cli\u003ePurchase of the print or Kindle book includes a free PDF eBook\u003c\/li\u003e\n\u003c\/ul\u003eBook Description\u003cp\u003eMany organizations struggle to find practical guidance that can help them to not only understand but also apply service management best practices. Packed with expert guidance and comprehensive coverage of the essential frameworks, methods, and techniques, this book will enable you to elevate your organization's service management capability.\u003c\/p\u003e\u003cp\u003eYou'll start by exploring the fundamentals of service management and the role of a service provider. As you progress, you'll get to grips with the different service management frameworks used by IT and enterprises. You'll use system thinking and design thinking approaches to learn to design, implement, and optimize services catering to diverse customer needs.\u003c\/p\u003e\u003cp\u003eThis book will familiarize you with the essential process capabilities required for an efficient service management practice, followed by the elements key to its practical implementation, customized to the organization's business needs in a sustainable and repeatable manner. You'll also discover the critical success factors that will enhance your organization's ability to successfully implement and sustain a service management practice.\u003c\/p\u003e\u003cp\u003eBy the end of this handy guide, you'll have a solid grasp of service management concepts, making this a valuable resource for on-the-job reference.\u003c\/p\u003eWhat you will learn\u003cul\u003e\n\u003cli\u003eDiscover a holistic approach to managing services\u003c\/li\u003e\n\u003cli\u003eGet acquainted with the service management methods, frameworks, and best practices\u003c\/li\u003e\n\u003cli\u003eUnderstand the significance of a service management strategy\u003c\/li\u003e\n\u003cli\u003eDemonstrate your skills to deliver high-quality, timely services\u003c\/li\u003e\n\u003cli\u003eFind out how to become a respected business partner to your customers\u003c\/li\u003e\n\u003cli\u003eRecognize the role of governance, outcomes, and markets\u003c\/li\u003e\n\u003cli\u003eGrasp the concept of value capture and maintaining value over time\u003c\/li\u003e\n\u003cli\u003eExplore common processes that lay the foundation for effective service management\u003c\/li\u003e\n\u003c\/ul\u003eWho this book is for\u003cp\u003eThis book is for anyone interested in gaining a general understanding of the value of enterprise\/IT service management (ESM\/ITSM), including but not limited to IT leadership, key business managers, business process analysts, business analysts, IT consultants, IT professionals, project managers, systems integrators, service desk managers, managed service providers, solution providers, and sales staff.Whether you're new to service management or have prior experience, you'll find valuable insights in this book.\u003c\/p\u003eTable of Contents\u003col\u003e\n\u003cli\u003eUnderstanding Service Management\u003c\/li\u003e\n\u003cli\u003eGetting to Grips with Service Management Frameworks\u003c\/li\u003e\n\u003cli\u003eWorking with the \"Design Thinking\" Aspect of Service Management\u003c\/li\u003e\n\u003cli\u003eSystems Thinking in Terms of Service Management\u003c\/li\u003e\n\u003cli\u003eService Management Key Concepts\u003c\/li\u003e\n\u003cli\u003eIncident Management\u003c\/li\u003e\n\u003cli\u003eProblem Management\u003c\/li\u003e\n\u003cli\u003eChange Management \u003c\/li\u003e\n\u003cli\u003eRelease and Deployment Management\u003c\/li\u003e\n\u003cli\u003eRequest Management \u003c\/li\u003e\n\u003cli\u003eService Catalog Management \u003c\/li\u003e\n\u003cli\u003eService Asset Management \u003c\/li\u003e\n\u003cli\u003eConfiguration Management \u003c\/li\u003e\n\u003cli\u003eBusiness Relationship Management \u003c\/li\u003e\n\u003cli\u003eService Level Management \u003c\/li\u003e\n\u003cli\u003ePragmatic Application of Service Management\u003c\/li\u003e\n\u003c\/ol\u003e\u003cp\u003e(N.B. Please use the Look Inside option to see further chapters)\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 350\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.73 x 9.25 x 7.5 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e October 13, 2023\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":51748659069216,"sku":"9781804612507","price":83.5,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0974\/9764\/5344\/files\/54edc57752df48aafc08814f49512997.webp?v=1779913378","url":"https:\/\/ebocreations.com\/products\/a-practical-guide-to-service-management-insights-from-industry-experts-for-uncovering-implementing-and-improving-service-management-practices-paperback","provider":"The E-Book Oasis LLC","version":"1.0","type":"link"}