{"product_id":"after-sales-excellence-driving-improvement-customer-satisfaction-and-growth-paperback","title":"After-Sales Excellence: Driving Improvement, Customer Satisfaction, and Growth - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eNigel Woodall\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eFix what's broken. Elevate what works. Lead with service excellence.\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eMost organizations win the sale and lose the value.\u003c\/p\u003e\u003cp\u003ePoor delivery, weak communication, misaligned incentives, and under-designed service systems frustrate customers, erode margins, and undermine long-term competitiveness. Because leaders rarely see these failures directly, they can persist for years, hidden in plain sight.\u003c\/p\u003e\u003cp\u003e\u003ci\u003eAfter-Sales Excellence: Driving Improvement, Customer Satisfaction, and Growth\u003c\/i\u003e reveals why this happens and how to stop it.\u003c\/p\u003e\u003cp\u003eDrawing on more than 45 years of international experience as an employee, senior leader, and consultant, Nigel Woodall delivers practical, no-nonsense guidance for protecting margin and strengthening execution where it matters most: after the customer has committed.\u003c\/p\u003e\u003cp\u003eYou will learn how to: \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eIdentify where value is leaking from your service system\u003c\/li\u003e\n\u003cli\u003eAlign leadership decisions, structure, and incentives with customer outcomes\u003c\/li\u003e\n\u003cli\u003eStrengthen execution without simply adding cost\u003c\/li\u003e\n\u003cli\u003eTurn after-sales from a cost center into a growth engine\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eWhile examples are drawn from asset-intensive industries such as manufacturing and distribution, the principles apply far beyond those contexts. Every organization has an after-sales moment. It is the point where promises become lived experience (or not). Service is not a department; it is a business system that determines trust, retention, reputation, and long-term competitiveness.\u003c\/p\u003e\u003cp\u003eClear, direct, and grounded in real-world experience, \u003ci\u003eAfter-Sales Excellence\u003c\/i\u003e equips leaders, managers, and professionals with practical insights they can apply immediately to protect margin, improve retention, and build sustainable growth.\u003c\/p\u003e\u003cp\u003e\u003cb\u003eNigel Woodall's work on after-sales strategy has also been featured in \u003ci\u003eCRM Magazine\u003c\/i\u003e and \u003ci\u003e360 Magazine\u003c\/i\u003e.\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003e\"This book challenged me to step back and re-evaluate how we approach after-sales at my global operation. It delivers practical insights that resonate even at Fortune 500 scale.\u003c\/i\u003e\" \u003cb\u003e-Kevin Yaremchuk, Global After-sales Leader (Fortune 500)\u003c\/b\u003e\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 232\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.49 x 9 x 6 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e October 10, 2025\u003c\/div\u003e\n            ","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":51888318677280,"sku":"9781637428887","price":37.78,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0974\/9764\/5344\/files\/xibnHHznYZ9781637428887.webp?v=1781913908","url":"https:\/\/ebocreations.com\/products\/after-sales-excellence-driving-improvement-customer-satisfaction-and-growth-paperback","provider":"The E-Book Oasis LLC","version":"1.0","type":"link"}