by Allen E. Ivey (Author), Packard Gluckstern Packard (Author), Mary Bradford Ivey (Author)

In Basic Attending Skills: Foundations of Empathic Relationships and Problem Solving, students learn and master the fundamental skills of listening, including attending behavior, questions, encouragers, paraphrasing, reflection of feelings, and summarization through a straightforward, step-by-step process. Readers discover how the essential skills of listening and interviewing are critical for counseling, psychotherapy, and meaningful interpersonal communication.