by Allen E. Ivey (Author), Norma Gluckstern Packard (Author), Mary Bradford Ivey (Author)

Basic Influencing Skills and Strategies equips readers with counseling skills designed to produce positive change with clients. The text features an emphasis on communication, preparing future practitioners to become effective communicators and listeners, and then take appropriate action based upon what they learn during practitioner-patient interviews.

In Section 1, students are introduced to the microskills framework and its multicultural orientation, and th