Bet on Talent: How to Create a Remarkable Culture That Wins the Hearts of Customers - Hardcover

by Dee Ann Turner (Author), Patrick Lencioni (Foreword by)

When it comes to running a business, the most important decisions a leader makes are not about products or locations--they're about people. For the past 33 years, Dee Ann Turner has been recruiting, training, and retaining some of the best employees in the restaurant business. Now she's ready to share her secrets on how to build, sustain, and grow an organizational culture that attracts world-class talent and consistently delights customers, no matter what your industry.

In Bet on Talent, Turner shows you how to

- create a remarkable company culture
- select, sustain, and steward talent
- nurture internal relationships
- create company loyalty that leads to customer loyalty
- instill the practice of servant leadership within your organization
- treat everyone with honor, dignity, and respect
- and much more

Front Jacket

Dee Ann Turner began her career at Chick-fil-A, Inc. more than thirty years ago. In 2001, she became Chick-fil-A's first female officer--vice president, talent--responsible for franchisee selection, talent acquisition, talent management, HR operations, diversity and inclusion, culture and engagement, and learning and development. She retired in 2018 after thirty-three years of service. She has shared her expertise as a speaker at venues such as the Coca-Cola Company, Propel Leadership Conference with John Maxwell and Christine Caine, Right Now Media, and the US Air Force Academy's National Leadership and Character Symposium, among others. Turner lives in Atlanta, Georgia.

Back Jacket

This book is filled with practical tools and insightful stories that beautifully illustrate how to create your own remarkable culture, select extraordinary talent, and win the hearts of your customers. Bet on talent, and bet on this book!--Stephen M. R. Covey, New York Times and #1 Wall Street Journal bestselling author of The Speed of Trust

"Bet on talent? Every time. Dee Ann Turner has given us a great guide for how to get ahead of the pack. She draws on her long career with Chick-fil-A to show you how to hire the best people, sustain a thriving culture, and leave customers saying, 'Wow!'"--Michael Hyatt, New York Times bestselling author

"In Bet on Talent, Turner outlines the essence and elements of a remarkable culture and how you can grow that culture by selecting the right talent. In these pages, Turner can help you grow your organization to its fullest potential."--Cheryl Bachelder, former CEO of Popeyes Louisiana Kitchen, Inc. and author of Dare to Serve

"For three decades, Dee Ann Turner was a key leader in creating the remarkable culture that is the guiding force of Chick-fil-A's success in becoming America's most popular quick-service restaurant. Bet On Talent presents an opportunity to learn from the master practitioner."--James L. S. "Jimmy" Collins, president and COO (Retired) of Chick-fil-A, Inc.

Author Biography

Dee Ann Turner began her career at Chick-fil-A, Inc. more than 30 years ago. In 2001, she became Chick-fil-A's first female officer--vice president, talent--responsible for franchisee selection, talent acquisition, talent management, HR operations, diversity and inclusion, culture and engagement, and learning and development. She has shared her expertise as a speaker at venues such as the Coca-Cola Company, Propel Leadership Conference with John Maxwell and Christine Caine, Right Now Media, and the US Air Force Academy's National Leadership and Character Symposium, among others. Turner lives in Peachtree City, Georgia.