by Marjorie Brody (Author), Barbara Pachter (Author)

The Business Skills Express Series is designed to be an important aspect of an exployee's long-term career development. Whether you use these books in a formal training program or study them on your own, this fast-paced series gives you the tools to advance your career.--John H. Zenger, President, Times Mirror Group: Zenger-Miller, Inc. Kaset International, and Learning International, Inc.