{"product_id":"crisis-communications-a-casebook-approach-paperback","title":"Crisis Communications: A Casebook Approach - Paperback","description":"\u003cp\u003eby \u003cb\u003eKathleen Fearn-Banks\u003c\/b\u003e (Author), \u003cb\u003eKevin Kawamoto\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eNow in its sixth edition, this book provides engaging, practice-oriented case studies analyzing communication professionals' crisis preparation and responses, illustrating key considerations for communicating with both internal and external stakeholders during and after a crisis.\u003c\/p\u003e\u003cp\u003eThis edition continues its strength as a student-friendly text that demonstrates how to craft, target, and deliver messages during crises in order to mitigate further controversy and distress. Classic cases lay the foundation, while contemporary cases shed light on cutting-edge practices in use today. Many cases from previous editions have been updated and new cases added, including the COVID-19 crisis and U.S. vaccination campaign; Starbucks and racial discrimination at a Philadelphia branch; Will Smith and the Academy Awards slap; Gander, Newfoundland in supporting stranded tourists after the attacks of September 11, 2001; and a look at how schools can prepare communication responses to school shootings. Each case pays particular attention to the actual and ideal use of social media in the crisis and there is a new section on the important issues of misinformation and disinformation.\u003c\/p\u003e\u003cp\u003e\u003ci\u003eCrisis Communications, 6th Edition\u003c\/i\u003e is intended for courses in crisis communication, crisis management, disaster response, corporate communications, and public relations.\u003c\/p\u003e\u003cp\u003eStudent and instructor online support materials feature selected previous editions' case studies no longer in this edition as well as an Instructor's Manual with suggested activities, discussion questions, and sample quizzes: www.routledge.com\/9780367894450.\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eKathleen Fearn-Banks\u003c\/b\u003e is a tenured professor with emeritus status in the Department of Communication at the University of Washington, USA.\u003c\/p\u003e\u003cp\u003e\u003cb\u003eKevin Kawamoto\u003c\/b\u003e is a former associate professor at the University of Hawaii at Manoa, USA. \u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 380\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.81 x 9 x 6 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eIllustrated:\u003c\/strong\u003e Yes\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e June 20, 2024\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":51751669104928,"sku":"9780367894450","price":161.98,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0974\/9764\/5344\/files\/7ac01910f4be07d2c0323345ffb5b828.webp?v=1779977592","url":"https:\/\/ebocreations.com\/products\/crisis-communications-a-casebook-approach-paperback","provider":"The E-Book Oasis LLC","version":"1.0","type":"link"}