{"product_id":"crucial-accountability-tools-for-resolving-violated-expectations-broken-commitments-and-bad-behavior-second-edition-hardcover","title":"Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition - Hardcover","description":"\u003cp\u003eby \u003cb\u003eKerry Patterson\u003c\/b\u003e (Author), \u003cb\u003eJoseph Grenny\u003c\/b\u003e (Author), \u003cb\u003eRon McMillan\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eHold anyone accountable. Master performance discussions. Get RESULTS. \u003c\/p\u003e\u003cp\u003eBehind the problems that routinely plague our organizations and families, you'll find individuals who are either unwilling or unable to deal with broken promises. Colleagues break a rule, coworkers miss a deadline, friends fail to live up to commitments (or just plain behave badly), and nobody says a word. Nobody holds anyone accountable. With repeated infractions, individuals become increasingly upset until they finally do speak their minds, but they do so poorly--often creating whole new sets of problems.\u003c\/p\u003e \u003cp\u003eResearch proves that mishandled disappointments aren't just morale killers, they're institution killers--diminishing organizational performance by 20 to 50 percent and accounting for up to 90 percent of all divorces.\u003c\/p\u003e \u003cp\u003eDrawing from 10,000 hours of observations, \u003ci\u003eCrucial Accountability\u003c\/i\u003e teaches you how to deal with common infractions such as: \u003c\/p\u003e\u003cp\u003e \u003ci\u003eAn employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. Now what?\u003c\/i\u003e \u003c\/p\u003e\u003cp\u003e \u003ci\u003eYour boss just demanded that you meet a deadline you know you can't meet--and he clearly doesn't want to hear complaints about it.\u003c\/i\u003e \u003c\/p\u003e\u003cp\u003e \u003ci\u003eYour son walks through the door sporting colorful new body art that raises your blood pressure by 40 points. Speak now or pay later.\u003c\/i\u003e \u003c\/p\u003e\u003cp\u003e \u003ci\u003eFamily members fret over how to tell Granddad that he should no longer drive his car. This is going to get ugly.\u003c\/i\u003e \u003c\/p\u003e\u003cp\u003e \u003ci\u003eA nurse worries about what to say to an abusive physician. She quickly remembers \"how things work around here\" and decides not to say anything.\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eEveryone knows how to run for cover, or, if sufficiently provoked, step up to problems in a way that causes a real ruckus. \u003ci\u003eCrucial Accountability\u003c\/i\u003e teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship--and, in fact, even strengthens it.\u003c\/p\u003e \u003cp\u003eBroken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. \u003ci\u003eCrucial Accountability\u003c\/i\u003e offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently.\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePRAISE FOR \u003ci\u003eCRUCIAL ACCOUNTABILITY\u003c\/i\u003e: \u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e \u003ci\u003e\"Revolutionary ideas ... opportunities for breakthrough ...\"\u003c\/i\u003e -- Stephen R. Covey, author of \u003cb\u003eThe 7 Habits of Highly Effective People\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003e\"Unleash the true potential of a relationship or organization and move it to the next level.\"\u003c\/i\u003e -- Ken Blanchard, coauthor of \u003cb\u003eThe One Minute Manager\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003e\"The most recommended and most effective resource in my library.\"\u003c\/i\u003e -- Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada\u003c\/p\u003e \u003cp\u003e\u003ci\u003e\"Brilliant strategies for those difficult discussions at home and in the workplace.\"\u003c\/i\u003e -- Soledad O'Brien, CNN news anchor and producer\u003c\/p\u003e \u003cp\u003e\u003ci\u003e\"This book is the real deal.... Read it, underline it, learn from it. It's a gem.\"\u003c\/i\u003e -- Mike Murray, VP Human Resources and Administration (retired), Microsoft\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eKerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan\u003c\/b\u003e, and \u003cb\u003eAl Switzler\u003c\/b\u003e are the leaders of VitalSmarts, an innovator in best-practices training products and services. The authors have taught millions of people worldwide and have worked with more than 300 of the Fortune 500 companies.\u003c\/p\u003e \u003cp\u003eFor more information, visit www.vitalsmarts.com.\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 304\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.91 x 9.23 x 6.37 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eIllustrated:\u003c\/strong\u003e Yes\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e June 18, 2013\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":51765221589280,"sku":"9780071830607","price":35.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0974\/9764\/5344\/files\/26c2decaae9178348b7049e69020afc4.webp?v=1780264226","url":"https:\/\/ebocreations.com\/products\/crucial-accountability-tools-for-resolving-violated-expectations-broken-commitments-and-bad-behavior-second-edition-hardcover","provider":"The E-Book Oasis LLC","version":"1.0","type":"link"}