{"product_id":"culture-hacker-reprogramming-your-employee-experience-to-improve-customer-service-retention-and-performance-hardcover","title":"Culture Hacker: Reprogramming Your Employee Experience to Improve Customer Service, Retention, and Performance - Hardcover","description":"\u003cp\u003eby \u003cb\u003eShane Green\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eHACK YOUR WORKPLACE CULTURE FOR GREATER PROFITS AND PRODUCTIVITY\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\"I LOVE THIS BOOK!\"\u003cbr\u003e\u003cb\u003e--CHESTER ELTON, \u003c\/b\u003e \u003ci\u003eNew York Times\u003c\/i\u003e bestselling author of \u003ci\u003eAll In\u003c\/i\u003e and \u003ci\u003eWhat Motivates Me\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\"When companies focus on culture, the positive effects ripple outward, benefiting not just employees but customers and profits. Read this smart, engaging book if you want a practical guide to getting those results for your organization.\"\u003cbr\u003e\u003cb\u003e--MARSHALL GOLDSMITH, \u003c\/b\u003e executive coach and \u003ci\u003eNew York Times\u003c\/i\u003e bestselling author\u003c\/p\u003e \u003cp\u003e\"Most books on customer service and experience ask leaders to focus on the customer first. Shane turns this notion on its head and makes a compelling case why leaders need to make 'satisfied employees' the priority.\"\u003cbr\u003e\u003cb\u003e--LISA BODELL, \u003c\/b\u003e CEO of Futurethink and author of \u003ci\u003eWhy Simple Wins\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\"This is a must read for anyone in a customer service-centric industry. Shane explains the path to creating both satisfied customers and satisfied employees.\"\u003cbr\u003e\u003cb\u003e--CHIP CONLEY, \u003c\/b\u003e \u003ci\u003eNew York Times\u003c\/i\u003e bestselling author and hospitality entrepreneur\u003c\/p\u003e \u003cp\u003eThe question is not, \"does your company have a culture?\" The question is, \"does your company have a culture that fosters outstanding customer experiences, limits employee turnover, and ensures high performance?\"\u003c\/p\u003e \u003cp\u003eEvery executive and manager has a responsibility to positively influence their workplace culture. \u003ci\u003eCulture Hacker\u003c\/i\u003e gives you the tools and insights to do it with simplicity and style.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eCulture Hacker\u003c\/i\u003e explains: \u003c\/p\u003e \u003cul\u003e \u003cli\u003eTwelve high-impact hacks to improve employee experience and performance\u003c\/li\u003e \u003cli\u003eHow to delight and retain a multi-generational workforce\u003c\/li\u003e \u003cli\u003eThe factors determining whether or not your employees deliver outstanding customer service\u003c\/li\u003e \u003c\/ul\u003e\u003ch3\u003eFront Jacket\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eCulture is the collective mindset and attitude of your employees. The mindset they bring to work every day determines how they will take care of your customers, how much effort they will put into their work, and whether or not they will stay with you long term. \u003c\/p\u003e\u003cp\u003eThe research from across industries is clear: when your employees are more engaged, your company is more productive and profitable--leading to better shareholder returns. Culture is no longer just a Human Resource thing, it is \u003ci\u003ethe\u003c\/i\u003e most important thing in business today. \u003c\/p\u003e\u003cp\u003e\u003ci\u003eCulture Hacker\u003c\/i\u003e is the complete guide to understanding your employees' mindset, designing a strategy to elevate their experience, and executing a thoughtful, \"below-the-radar\" culture change. \u003c\/p\u003e\u003cp\u003e\u003ci\u003eCulture Hacker\u003c\/i\u003e will improve your customer satisfaction, employee retention, and organizational performance...and that leads straight to higher profits and productivity.\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eSHANE GREEN\u003c\/b\u003e is a world-renowned keynote speaker, author, television personality, and consultant to global Fortune 500 leaders on customer experience and organizational culture. Shane draws on his foundation at The Ritz-Carlton Hotel Company and his work in multiple industries, to help clients transform customer experiences by improving employee habits and mindsets. As president and founder of SGEi, Shane leads a team of professionals who inspire iconic brands, like the NBA, Westfield, Foot Locker, Net Jets Inc., W Hotels, and BMW to reprogram their employee experiences--in order to create loyal customers and raving fans.\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 224\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.9 x 9.1 x 6.2 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e April 24, 2017\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":51761083318560,"sku":"9781119405726","price":30.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0974\/9764\/5344\/files\/3ed7a1b9d10a049f64979f83eed5b585.webp?v=1780199180","url":"https:\/\/ebocreations.com\/products\/culture-hacker-reprogramming-your-employee-experience-to-improve-customer-service-retention-and-performance-hardcover","provider":"The E-Book Oasis LLC","version":"1.0","type":"link"}