{"product_id":"customer-service-essentials-lessons-for-africa-and-beyond-paperback","title":"Customer Service Essentials: Lessons for Africa and Beyond - Paperback","description":"\u003cp\u003eby \u003cb\u003eRobert E. Hinson\u003c\/b\u003e (Author), \u003cb\u003eOgechi Adeola\u003c\/b\u003e (Author), \u003cb\u003eKojo Oppong Nkrumah\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eCustomer Service Essentials\u003c\/strong\u003e is a must-read and a definitive source of information on effective management of customer service in Africa and beyond. Leveraging on unique concepts and practices developed in the field of customer service management, this book uses case studies and vignettes to reinforce learnings, drawing parallels to real life experiences. The book is a valuable resource for individuals and organizations, in the quest to achieve excellent customer service, increased productivity and enhanced employee satisfaction. It explores the practical challenges of customer service in Africa, examines critical success factors and provides guidelines for effective customer engagement in this evolving highly networked digital era. Policy makers, directors, managers and students will gain valuable and actionable insights on service management as they navigate the chapters.\u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 260\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.55 x 9.21 x 6.14 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e August 13, 2019\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":51790829879584,"sku":"9781641136853","price":93.33,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0974\/9764\/5344\/files\/7b281f59ada7cc9d9e853696a211e7c5.webp?v=1780685870","url":"https:\/\/ebocreations.com\/products\/customer-service-essentials-lessons-for-africa-and-beyond-paperback","provider":"The E-Book Oasis LLC","version":"1.0","type":"link"}