{"product_id":"customer-service-rules-52-ways-to-create-a-customer-centric-business-paperback","title":"Customer Service Rules!: 52 Ways to Create A Customer-Centric Business - Paperback","description":"\u003cp\u003eby \u003cb\u003eSteve Hickner\u003c\/b\u003e (Illustrator), \u003cb\u003eDon Gallegos\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\"The customer is not always right, but he or she is always the customer.\" That's customer service expert Don Gallegos' mantra. His 52 Rules will help you create a company that is focused on giving the best customer service ever. Gallegos' long experience as president of 70-store supermarket chain King Soopers is the basis for the Rules: welcoming customer complaints, empowering employees to handle customers' problems, learning from the best customer service companies, and much more. Read one rule a week-or all 52 at once  Don Gallegos' Customer Service Rules  is your guide to building a business centered on your customers.\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003eDon Gallegos is a speaker and consultant for businesses on the topic of customer service. He is the retired president of King Soopers, a large chain of supermarkets, now part of Kroger. His first book, Win the Customer, Not the Argument, was published in 2005 and is in its fourth printing. Gallegos is a native of Denver, Colorado, and is an active community philanthropist there.\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 106\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.22 x 8 x 5.25 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e August 25, 2014\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":51796604354848,"sku":"9781938406393","price":20.52,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0974\/9764\/5344\/files\/39b7aeffd311223beb7edfddfd355ff7.webp?v=1780762997","url":"https:\/\/ebocreations.com\/products\/customer-service-rules-52-ways-to-create-a-customer-centric-business-paperback","provider":"The E-Book Oasis LLC","version":"1.0","type":"link"}