{"product_id":"dealing-with-difficult-customers-how-to-turn-demanding-dissatisfied-and-disagreeable-clients-into-your-best-customers-paperback","title":"Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers - Paperback","description":"\u003cp\u003eby \u003cb\u003eNoah Fleming\u003c\/b\u003e (Author), \u003cb\u003eShawn Veltman\u003c\/b\u003e (Author), \u003cb\u003eDebra Margles\u003c\/b\u003e (Foreword by)\u003c\/p\u003e\u003cp\u003eIgnore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003ci\u003eDealing with Difficult Customers\u003c\/i\u003e will show you: \u003cbr\u003e\u003cli\u003eHow to stop using gimmicks and trick promotions to encourage repeat business and the alternatives that will keep your customers salivating for more.\u003cbr\u003e\n\u003c\/li\u003e\u003cli\u003eHow Hungry Hippos and Problem Children are sapping your employees time and energy and what to do about them.\u003cbr\u003e\n\u003c\/li\u003e\u003cli\u003eThe behaviors that turn great customers into dissatisfied critics and how to change them.\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\n\u003cp\u003eSince 2005, Noah Fleming has helped his clients discover the goldmine of profits hiding right inside their businesses. He is a sought-after business strategy consultant, high-impact speaker, and the author of Evergreen: Cultivate the Enduring Customer Loyalty that Keeps Your Business Thriving (AMACOM). His firm, Fleming Consulting \u0026amp; Co., is a trusted coaching and consulting source for thousands of business owners, executives, and individuals who want to dramatically grow their businesses. He is routinely quoted and mentioned on mainstream media outlets like the New York Times, Forbes, Reuters, and others. Fleming also writes a blog and publishes his weekly newsletter, The Tuesday Tidbit, for more than 22,000 subscribers. His website is noahfleming.com. \u003cbr\u003e For the past 15 years, Shawn Veltman has worked alongside Noah Fleming to develop unique intellectual property, tools, and applications successfully implemented in hundreds of companies across dozens of industries. Veltman has been involved with companies ranging from Internet start-ups to medical device manufacturers, helping executives extract world-class performances from their sales and marketing teams.\u003c\/p\u003e\n\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 240\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.56 x 8.25 x 5.31 IN\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cstrong\u003eIllustrated:\u003c\/strong\u003e Yes\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e November 20, 2017\u003c\/div\u003e\n\u003c\/li\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":51770459455776,"sku":"9781632651174","price":15.99,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0974\/9764\/5344\/files\/4aa888543d416685cd7a82b35b42354c.webp?v=1780372090","url":"https:\/\/ebocreations.com\/products\/dealing-with-difficult-customers-how-to-turn-demanding-dissatisfied-and-disagreeable-clients-into-your-best-customers-paperback","provider":"The E-Book Oasis LLC","version":"1.0","type":"link"}