{"product_id":"define-and-deliver-exceptional-customer-service-proven-strategies-to-maximize-your-profits-hardcover","title":"Define and Deliver Exceptional Customer Service: Proven Strategies to Maximize Your Profits - Hardcover","description":"\u003cp\u003eby \u003cb\u003eKelly Henry\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eWhy do small businesses have such a difficult time surviving and thriving? There are many reasons. Three of the top four reasons for small business failure are the business ran out of cash, didn't have the right team, and were outcompeted. What do these three reasons have in common? They are all directly related to customer service. Customer service has a massive influence on sales and cash flow. Customer service has a direct effect on the attitude and actions of the team running the business. Customer service has a direct impact on a business's competitive advantage. \u003c\/p\u003e\u003cp\u003eI've used the ideas and principles in this book to build and run three very successful businesses. I've seen these principles transform my clients' businesses, helping them grow, and creating more remarkable success. I didn't write this book on what I've heard about; I wrote this book based on first-hand knowledge and after experiencing the incredible benefits of creating a service culture based business. \u003c\/p\u003e\u003cp\u003eMy goal in this book is to help businesses to go from surviving to thriving and from thriving to dominating. This is accomplished by creating and enhancing customer service and developing a business's service culture and attitude. \u003c\/p\u003e\u003cp\u003eThis is not a book about customer service  This is a book about success  It's about how to run and sustain a successful business. This book is not just for the companies that are struggling and are on the brink of closing. This book is also for successful companies that are doing well but could be doing even better. This book is for one-person operations or business with 1000's of employees. For the brick and mortar business to the digital business. It doesn't matter the business type because treating customers is the same for every business. \u003c\/p\u003e\u003cp\u003eYou might be thinking this all sounds great, but can improving your customer service really make that big of impact on a business? \u003c\/p\u003e\u003cp\u003eYou don't have to take my word for it. All you have to do is look at some of the most successful businesses on the planet. Companies such as Amazon, Southwest Airlines, Zappos, Apple, and Chick-fil-A have all been built on the foundation of exceptional customer service. \u003c\/p\u003e\u003cp\u003eWhat do you have to lose by reading this book? Nothing  As you read this book, my promise to you is you'll find simple strategies, ideas, and principles. If you take action and implement them, you'll notice and see a significant change in your business success and the business's atmosphere. It'll be a happier, friendlier, and better place to work. \u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 160\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.44 x 8.5 x 5.5 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e January 04, 2021\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":51786428743968,"sku":"9781734975697","price":26.98,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0974\/9764\/5344\/files\/4db2668cc449811a45ef7aa4640d945f.webp?v=1780634010","url":"https:\/\/ebocreations.com\/products\/define-and-deliver-exceptional-customer-service-proven-strategies-to-maximize-your-profits-hardcover","provider":"The E-Book Oasis LLC","version":"1.0","type":"link"}