{"product_id":"from-conflict-to-courage-how-to-stop-avoiding-and-start-leading-paperback","title":"From Conflict to Courage: How to Stop Avoiding and Start Leading - Paperback","description":"\u003cp\u003eby \u003cb\u003eMarlene Chism\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003cb\u003eUnresolved conflict is workplace kryptonite. Learn how to develop the mindset and skills to defuse disagreements, overcome division, and turn conflict into an opportunity for growth.\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003eUnresolved workplace conflict wastes time, increases stress, and negatively affects business outcomes. But conflict isn't the problem, mismanagement is. \u003cp\u003e\u003c\/p\u003eLeaders unintentionally mismanage conflict when they fall into patterns of what Marlene Chism calls \"the Three As: \" aggression, avoidance, and appeasing. \"These coping mechanisms are ways human beings avoid the emotions that come with conflict, but in the end it's all avoidance,\" says Chism. In this book she shows how to fearlessly deal with conflict head-on by expanding your conflict capacity\u003cb\u003e\u003ci\u003e.\u003c\/i\u003e\u003c\/b\u003e \u003cp\u003e\u003c\/p\u003eConflict capacity is a combination of three elements. The foundation is the Inner Game--the leader's self-awareness, values, discernment, and emotional integrity. The Outer Game is the skills, tools, and communication techniques built on that foundation. Finally, there's Culture--the visible and invisible structures around you that can encourage or discourage conflict.\u003cbr\u003e \u003cb\u003e\u003c\/b\u003e\u003cbr\u003eChism offers exercises, examples, and expert guidance on developing all three elements. Leaders will discover techniques to increase leadership clarity, identify obstacles, and reduce resistance. They'll develop powerful skills for dealing with high-conflict people and for initiating, engaging in, and staying with difficult conversations. \u003cp\u003e\u003c\/p\u003eReaders will learn that when they see conflict as a teacher, courageously face it, and continually work on transforming themselves, they can get the resolution they are seeking. They can change minds.\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003cb\u003eMarlene Chism, \u003c\/b\u003epresident of Marlene Chism Consulting, works with leaders to build\u003cb\u003e \u003c\/b\u003edrama-free cultures that drive growth and reduce costly mistakes. Chism is an advanced practitioner in narrative coaching, a LinkedIn Learning instructor on the global learning platform, and the author of four books \u003ci\u003eincluding Stop Workplace Drama\u003c\/i\u003e, \u003ci\u003eNo Drama Leadership\u003c\/i\u003e, and \u003ci\u003e7 Ways to Stop Workplace Drama in Your Healthcare Practice\u003c\/i\u003e. She has a bachelor's degree in communications from Drury University and a master's degree in human resources development from Webster University. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 224\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.6 x 9.1 x 6.2 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eIllustrated:\u003c\/strong\u003e Yes\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e May 03, 2022\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":51765432090912,"sku":"9781523000722","price":19.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0974\/9764\/5344\/files\/1d9e6a213a3633c22034262bce6f6b95.webp?v=1780269501","url":"https:\/\/ebocreations.com\/products\/from-conflict-to-courage-how-to-stop-avoiding-and-start-leading-paperback","provider":"The E-Book Oasis LLC","version":"1.0","type":"link"}