{"product_id":"funeral-home-customer-service-a-z-creating-exceptional-experiences-for-todays-families-paperback","title":"Funeral Home Customer Service A-Z: Creating Exceptional Experiences for Today's Families - Paperback","description":"\u003cp\u003eby \u003cb\u003eAlan D. Wolfelt\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eFrom personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's \"experience economy\" customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.\u003cbr\u003e\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003cb\u003eAlan D. Wolfelt, PhD\u003c\/b\u003e, serves as the director of the Center for Loss and Life Transition. He writes the \"Children and Grief\" column for \u003ci\u003eBereavement Magazine\u003c\/i\u003e and has appeared on\u003ci\u003e The Oprah Winfrey Show\u003c\/i\u003e, \u003ci\u003e Larry King Live\u003c\/i\u003e, and \u003ci\u003eToday\u003c\/i\u003e. He is the author of \u003ci\u003eHealing a Teen's Grieving Heart, Healing Your Grieving Heart\u003c\/i\u003e, and \u003ci\u003eUnderstanding Your Grief\u003c\/i\u003e. He lives in Fort Collins, Colorado.\u003cbr\u003e\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 233\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.7 x 8.9 x 5.9 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e April 01, 2005\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":51765268545824,"sku":"9781879651449","price":24.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0974\/9764\/5344\/files\/72653b465eb364081ac3e0cd60b0f133.webp?v=1780265510","url":"https:\/\/ebocreations.com\/products\/funeral-home-customer-service-a-z-creating-exceptional-experiences-for-todays-families-paperback","provider":"The E-Book Oasis LLC","version":"1.0","type":"link"}