{"product_id":"good-services-how-to-design-services-that-work-paperback","title":"Good Services: How to Design Services That Work - Paperback","description":"\u003cp\u003eby \u003cb\u003eLouise Downe\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eService design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a good service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a good and bad service and describing the common elements within all services that mean they either work for users or don't. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003eA practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003eLou Downe is Director of Design for the UK Government and was voted one of the UK's top 50 Creative Leaders by Creative Review in 2016, and one of the world's 100 most influential people in Digital Government by Apolitical in 2018.\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 192\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.7 x 7.6 x 5.1 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e March 03, 2020\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":51769694814496,"sku":"9789063695439","price":23.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0974\/9764\/5344\/files\/1010570783e77d3bc3d84fbcf1bdd35f.webp?v=1780353762","url":"https:\/\/ebocreations.com\/products\/good-services-how-to-design-services-that-work-paperback","provider":"The E-Book Oasis LLC","version":"1.0","type":"link"}