{"product_id":"holding-the-calm-the-secret-to-resolving-conflict-and-defusing-tension-paperback","title":"Holding the Calm: The Secret to Resolving Conflict and Defusing Tension - Paperback","description":"\u003cp\u003eby \u003cb\u003eHesha Abrams\u003c\/b\u003e (Author), \u003cb\u003eKen Blanchard\u003c\/b\u003e (Foreword by), \u003cb\u003eColonel Mark Flitton\u003c\/b\u003e (Foreword by)\u003c\/p\u003e\u003cp\u003e\u003cb\u003e\u003ci\u003eHolding the Calm\u003c\/i\u003e is a practical and immediately useful guide that meticulously lays out twenty concrete, easy-to-use tools for defusing tension, settling cases, resolving disputes, and rechanneling arguments.\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003eHow do you stop conflict? Settle disputes? Handle someone who is yelling at you, crying, or just won't speak? How do you find a solution when a solution seems impossible? \u003ci\u003eHolding the Calm\u003c\/i\u003e shares the secrets that enable everyone to avoid, minimize, or resolve conflict. \u003cp\u003e\u003c\/p\u003ePopular master mediator Hesha Abrams has tens of thousands of hours in the trenches mediating human conflict, and she shares her pragmatic wisdom in digestible bites that detail how to improve situations and solve difficult problems between human beings, from family and workplace disputes to complex commercial and global conflicts. Learn how to \u003cp\u003e\u003c\/p\u003e\u003cli\u003eSpeak into the ears that hear you \u003c\/li\u003e\u003cli\u003eBe the grown-up in the room\u003c\/li\u003e\u003cli\u003eListen to what is not said\u003c\/li\u003e\u003cli\u003eCreate small, winnable victories\u003c\/li\u003e \u003cbr\u003ePractical, inspirational, and full of accessible tools you can use right now, \u003ci\u003eHolding the Calm\u003c\/i\u003e proves that you don't need an advanced degree or certification to minimize challenges and defuse tension between real people, businesses, and countries.\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003cb\u003eHesha Abrams\u003c\/b\u003e is the founder of Hesha Abrams Mediation and is an internationally renowned mediator who has successfully resolved thousands of cases over the past thirty years, from simple car accidents to multibillion-dollar disputes involving titans of industry. Abrams received a JD from Florida State University College of Law and went on to become a successful trial lawyer. She is the recipient of many awards, including Corporate Counsel's 2021 top-rated lawyer and the Martindale-Hubbell AV rating. Abrams has spoken at the International Symposium on Negotiation and Conflict Resolution and mediates in countries all over the world.\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 208\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.6 x 8.5 x 5.7 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e July 26, 2022\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":51766611804448,"sku":"9781523001934","price":19.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0974\/9764\/5344\/files\/f905ec2083a4683eecde4135bb26a66c.webp?v=1780295501","url":"https:\/\/ebocreations.com\/products\/holding-the-calm-the-secret-to-resolving-conflict-and-defusing-tension-paperback","provider":"The E-Book Oasis LLC","version":"1.0","type":"link"}