{"product_id":"infailible-the-artificial-intelligence-ideology-reshaping-consumer-behavior-hardcover","title":"Infailible: The Artificial Intelligence Ideology Reshaping Consumer Behavior - Hardcover","description":"\u003cp\u003eby \u003cb\u003eChris Hood\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eA bold and provocative look at the hidden ideology behind AI and how businesses can harness its power without losing their humanity, from Chris Hood, author of the bestselling framework \u003cem\u003eCustomer Transformation.\u003c\/em\u003e\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThe promise of AI is captivating: faster decisions, sharper insights, and unparalleled precision. But have we considered what we might lose in our rush to embrace the machine? \u003cstrong\u003e\u003cem\u003eInfailible: The Artificial Intelligence Ideology Reshaping Consumer Behavior\u003c\/em\u003e\u003c\/strong\u003e is not a guide to using AI. It's a call to rethink its role in customer engagement and human interaction in business.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eAt its heart is the AI Ideology, a belief system that elevates AI beyond its capabilities, tempting businesses to prioritize automation over empathy and efficiency over meaningful connection. Yet customers are not algorithms. They are people with emotions, aspirations, and stories that extend beyond datasets. This book challenges the narrative of AI as an infallible savior, asking instead: how do we balance innovation with humanity?\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThrough compelling real-world examples from brands like Nike, Disney, Starbucks, and Taco Bell, as well as insights from AI pioneers such as Lately.ai, PolyAPI, and Affectiva, \u003cstrong\u003e\u003cem\u003eInfailible\u003c\/em\u003e\u003c\/strong\u003e explores the paradox of AI. While AI holds immense potential to transform industries and relationships, careless application risks eroding the trust and authenticity that define meaningful customer interactions.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eEach chapter pairs a type of artificial intelligence with its corresponding human intelligence, covering critical business areas like Customer Experience, Customer Loyalty, and Customer Growth. The book presents \u003cstrong\u003e13 different AI disciplines alongside 13 human intelligences\u003c\/strong\u003e, with over \u003cstrong\u003e30 examples from leading companies.\u003c\/strong\u003e For example, it examines \u003cstrong\u003eAspirational Intelligence versus Predictive AI\u003c\/strong\u003e in customer strategy and \u003cstrong\u003eEmotional Intelligence through Affective AI\u003c\/strong\u003e in customer engagement. These pairings highlight AI's strengths and limitations while offering practical insights to help businesses leverage AI responsibly for meaningful growth.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eWhat You'll Learn: \u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eHow to balance AI-driven efficiency with authentic human connections\u003c\/li\u003e\n\u003cli\u003eWhy over-reliance on AI can damage customer trust and loyalty\u003c\/li\u003e\n\u003cli\u003eThe key differences between human intelligence and AI and how they complement each other\u003c\/li\u003e\n\u003cli\u003eHow leading brands successfully integrate AI without losing their human touch\u003c\/li\u003e\n\u003cli\u003ePractical strategies for using AI to enhance, not replace, customer relationships\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThis book is about trust, humanity, and intention. It challenges leaders to go beyond the allure of speed and precision, blending innovation with empathy to create experiences as impactful as they are authentic.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eFor anyone ready to embrace a more thoughtful, human-centered approach in an era dominated by algorithms, \u003cstrong\u003e\u003cem\u003eInfailible\u003c\/em\u003e\u003c\/strong\u003e is an essential guide.\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 314\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.88 x 8.5 x 5.5 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e January 31, 2025\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":51760988389664,"sku":"9798988538462","price":30.22,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0974\/9764\/5344\/files\/0e16429625cdad53ea2c8e06f6bafcf2.webp?v=1780196281","url":"https:\/\/ebocreations.com\/products\/infailible-the-artificial-intelligence-ideology-reshaping-consumer-behavior-hardcover","provider":"The E-Book Oasis LLC","version":"1.0","type":"link"}