{"product_id":"itilr-4-drive-stakeholder-value-dsv-your-companion-to-the-itil-4-managing-professional-dsv-certification-paperback","title":"ITIL(R) 4 Drive Stakeholder Value (DSV): Your companion to the ITIL 4 Managing Professional DSV certification - Paperback","description":"\u003cp\u003eby \u003cb\u003eClaire Agutter\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eITIL\u003csup\u003e(R)\u003c\/sup\u003e 4 Drive Stakeholder Value (DSV)\u003c\/p\u003e\u003cp\u003eIf you've achieved your ITIL 4 Foundation certificate, you're probably planning the next stage in your ITIL journey and deciding which qualification to work towards. ITIL 4 Drive Stakeholder Value provides essential knowledge and capabilities for service management professionals, focusing on the engagements between a service provider and its customers, users, suppliers and partners, and how demand is converted into value via IT-enabled services.\u003c\/p\u003e\u003cp\u003eDSV is one of the ITIL 4 advanced level modules that leads to the MP (Managing Professional) certification. The module is aimed at managers and aspiring managers at all levels, providing them with the practical skills to build effective relationships across the SVS.\u003c\/p\u003eAn excellent supplement to any ITIL 4 Drive Stakeholder Value training course\u003cp\u003e\u003cem\u003eITIL\u003c\/em\u003e\u003csup\u003e\u003cem\u003e(R)\u003c\/em\u003e\u003c\/sup\u003e\u003cem\u003e 4 Drive Stakeholder Value (DSV) - Your companion to the ITIL 4 Managing Professional DSV certification\u003c\/em\u003e is a study guide designed to help students pass the ITIL 4 Specialist: Drive Stakeholder Value exam.\u003c\/p\u003e\u003cp\u003eThe majority of this book is based on the official AXELOS \u003cem\u003eITIL\u003c\/em\u003e\u003csup\u003e\u003cem\u003e(R)\u003c\/em\u003e\u003c\/sup\u003e\u003cem\u003e 4: Drive Stakeholder Value\u003c\/em\u003e publication and the associated ITIL 4 Specialist: Drive Stakeholder Value syllabus. It provides students with the information they need to pass the Drive Stakeholder Value exam, and help them become a successful practitioner.\u003c\/p\u003e\u003cp\u003eThis book is suitable for ITIL v3 Experts, ITIL 4 MP students, ITSM (IT service management) practitioners who are adopting ITIL 4, approved training organisations, IT service managers, IT managers and those in IT support roles.\u003c\/p\u003e\u003cp\u003eThe guide focuses on: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eThe customer journey;\u003c\/li\u003e\n\u003cli\u003eFostering stakeholder relationships;\u003c\/li\u003e\n\u003cli\u003eHow to: shape demand and define service offerings, and align expectations and agree service details;\u003c\/li\u003e\n\u003cli\u003eOnboarding and offboarding;\u003c\/li\u003e\n\u003cli\u003eContinual value co-creation;\u003c\/li\u003e\n\u003cli\u003eRealising and validating service value; and\u003c\/li\u003e\n\u003cli\u003eExam preparation.\u003c\/li\u003e\n\u003c\/ul\u003eA useful tool throughout your career\u003cp\u003eIn addition to being an essential study aid, the author - a seasoned ITSM professional - also provides additional guidance throughout the book, which you can lean on once your training and exam are over. The book includes her own practical experience, to which she gives advice and points to think about along the way, so that you can refer back to this book for years to come - long after you've passed your exam.\u003c\/p\u003eThe essential link between your ITIL qualification and the real world - buy this book today!\u003cp\u003eITIL(R) is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003eIT Governance Publishing (ITGP) is the world's leading IT-GRC publishing imprint and wholly owned by IT Governance Ltd. ITGP provides books and tools covering all IT governance, risk management and compliance frameworks, producing unique and practical publications of the highest quality, in the latest formats available, and which readers will find invaluable.\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 274\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.58 x 8.5 x 5.5 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e February 17, 2022\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":51783299727648,"sku":"9781787783515","price":67.48,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0974\/9764\/5344\/files\/cc2f9b01109e6e1f052bd341bef3f651.webp?v=1780584091","url":"https:\/\/ebocreations.com\/products\/itilr-4-drive-stakeholder-value-dsv-your-companion-to-the-itil-4-managing-professional-dsv-certification-paperback","provider":"The E-Book Oasis LLC","version":"1.0","type":"link"}