{"product_id":"its-all-about-cex-the-essential-guide-to-customer-and-employee-experience-paperback","title":"It's All about CEX!: The Essential Guide to Customer and Employee Experience - Paperback","description":"\u003cp\u003eby \u003cb\u003eJason S. Bradshaw\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eOf all the things that can make or break your business, the most critical is \u003cem\u003eexperience\u003c\/em\u003e. Great experiences inspire customers and employees to advocate for you, while bad ones do the opposite. It sounds obvious, but so many companies fail because they don't think this essential factor is important to their bottom line.\u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003e\u003cem\u003eIt's All About CEX  \u003c\/em\u003ebreaks experience down into its core components--success, ease, and connection--and shows you how to get the most mileage out of each one. Containing long-term strategies as well as immediate action items, this book will teach you how to\u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003e- Make everybody feel genuinely appreciated\u003c\/p\u003e\u003cp\u003e- Personalize your customer service\u003c\/p\u003e\u003cp\u003e- Discover your employees' untapped potential\u003c\/p\u003e\u003cp\u003e- And more\u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003eYou have the ability to improve people's lives. \u003cem\u003eIt's All About CEX \u003c\/em\u003e reveals how to generate positive experiences for your customers and employees, win their loyalty, and maximize your profits in the process.\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 180\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.41 x 8.5 x 5.5 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e October 23, 2018\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":51751135084832,"sku":"9781544512426","price":16.18,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0974\/9764\/5344\/files\/c8b999cea5eeedcc90c48d7d29401729.webp?v=1779965257","url":"https:\/\/ebocreations.com\/products\/its-all-about-cex-the-essential-guide-to-customer-and-employee-experience-paperback","provider":"The E-Book Oasis LLC","version":"1.0","type":"link"}