{"product_id":"its-the-customer-stupid-hardcover","title":"It's the Customer, Stupid! - Hardcover","description":"\u003cp\u003eby \u003cb\u003eMichael A. Aun\u003c\/b\u003e (Author), \u003cb\u003eJeffrey Gitomer\u003c\/b\u003e (Foreword by)\u003c\/p\u003e\u003cp\u003eRuthlessly focus on what's convenient for customers, not what's convenient for you \u003c\/p\u003e\u003cp\u003eNinety percent of dissatisfied clients will take their business elsewhere and never tell you why. However, ninety-five percent will become loyal customers again if their needs and problems are addressed and remedied.\u003c\/p\u003e \u003cp\u003eSpeaker and salesperson Michael Aun shares these secrets and many more in \u003ci\u003eIt's the Customer, Stupid!\u003c\/i\u003e, a guide to growing any business by gaining new customers, and, more importantly, by keeping the ones you have happy and coming back for more. This fun-to-read book explains common myths about sales and customer satisfaction, starting with the fact that most businesses think they're customer-centric, but they just aren't.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eGet proven steps to REALLY put your customer at the center of what you do\u003c\/li\u003e \u003cli\u003eDistinguish your business from the competition by understanding the principle that good sales ARE good service\u003c\/li\u003e \u003cli\u003eAuthor received the Toastmasters \"World Championship of Public Speaking\" award and is also a full-time businessman practicing what he preaches daily\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003ci\u003eIt's the Customer, Stupid!\u003c\/i\u003e reveals key actions that will shake up your business approach. Your customers will love you for them, and you'll love the effect on sales!\u003c\/p\u003e\u003ch3\u003eFront Jacket\u003c\/h3\u003e\u003cp\u003eUnhappy customers won't just dump you. No, first they'll tell at least ten or more people about their bad experience with your company, and then they'll broadcast it online. But wait, you say you have a good customer service department? Really? What hoops do your customers have to jump through before you help them? What rules have you wrapped around your customer service department, so that your reps can't really help? How long do you keep your customers on hold? \u003c\/p\u003e\u003cp\u003eIn \u003ci\u003eIt's the Customer, Stupid!, \u003c\/i\u003e top salesperson and motivational speaker Michael Aun shares his secrets to keeping your customers happy, your sales growing, and yourself sane. You'll discover the myths and truths about customer satisfaction--and why many businesses and organizations, despite their claims of being customer-centric, really haven't got a clue.\u003c\/p\u003e \u003cp\u003eThis energizing book is packed with sales-boosting tips you can apply right away to your company or your own job, including: \u003c\/p\u003e \u003cul\u003e \u003cli\u003e If you need to fix something, don't make the customer work for it. \u003c\/li\u003e \u003cli\u003e Somebody has to take out the trash. Translation: If your company makes a mistake, you may have to fire the person who caused the problem later, but for now, step in and make the customer happy again. Fix the problem, not the blame! \u003c\/li\u003e \u003cli\u003e Whether you're talking to a customer or trying to make a sale, shut up and listen. \u003c\/li\u003e \u003cli\u003e So what if you might screw up? Make a decision! \u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eThe good news is that you can woo disgruntled customers back, keep them content, and even grow Sales. But first, wake up and smell the coffee: \u003ci\u003eIt's the Customer, Stupid!\u003c\/i\u003e\u003c\/p\u003e\u003ch3\u003eBack Jacket\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eUnhappy customers won't just dump you. No, first they'll tell at least ten or more people about their bad experience with your company, and then they'll broadcast it online. But wait, you say you have a good customer service department? Really? What hoops do your customers have to jump through before you help them? What rules have you wrapped around your customer service department, so that your reps can't really help? How long do you keep your customers on hold? \u003c\/p\u003e\u003cp\u003eIn \u003ci\u003eIt's the Customer, Stupid!\u003c\/i\u003e, top salesperson and motivational speaker Michael Aun shares his secrets to keeping your customers happy, your sales growing, and yourself sane. You'll discover the myths and truths about customer satisfaction--and why many businesses and organizations, despite their claims of being customer-centric, really haven't got a clue. \u003c\/p\u003e\u003cp\u003eThis energizing book is packed with sales-boosting tips you can apply right away to your company or your own job, including: \u003c\/p\u003e\u003cul\u003e \u003cli\u003eIf you need to fix something, don't make the customer work for it.\u003c\/li\u003e \u003cli\u003eSomebody has to take out the trash. Translation: If your company makes a mistake, you may have to fire the person who caused the problem later, but for now, step in and make the customer happy again. Fix the problem, not the blame!\u003c\/li\u003e \u003cli\u003eWhether you're talking to a customer or trying to make a sale, shut up and listen.\u003c\/li\u003e \u003cli\u003eSo what if you might screw up? Make a decision!\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eThe good news is that you \u003ci\u003ecan\u003c\/i\u003e woo disgruntled customers back, keep them content, and even grow sales. But first, wake up and smell the coffee: \u003ci\u003eIt's the Customer, Stupid!\u003c\/i\u003e\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eMICHAEL A. AUN\u003c\/b\u003e is a speaker, columnist, and full-time businessman who runs a network of insurance offices. He rose to international acclaim when he won the World Championship of Public Speaking for Toastmasters International (defeating speakers representing 150,000 Toastmasters from sixty-five countries). The National Speakers Association has honored him as a member of the Speakers Hall of Fame. Learn more at \u003cb\u003ewww.AunLine.com\u003c\/b\u003e.\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 256\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 1.02 x 9.19 x 6.4 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e February 08, 2011\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":51762026119456,"sku":"9780470907399","price":24.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0974\/9764\/5344\/files\/65497ccfb2fad19e9f7ae405b3544d65.webp?v=1780215275","url":"https:\/\/ebocreations.com\/products\/its-the-customer-stupid-hardcover","provider":"The E-Book Oasis LLC","version":"1.0","type":"link"}