by Mary McShane-Vaughn (Author)

If your Six Sigma project fails, it won't be because you don't know enough math. If it fails, it will be because you haven't paid enough attention to people This textbook presents the vital "soft tools" Black Belts need in order to lead the improvement effort successfully. All the non-statistical tools listed in the Black Belt Body of Knowledge are included. Chapters align with the DMAIC cycle and include: Getting Started, Reviewing Six Sigma, Launching Projects, Capturing the Voice of the Customer, Choosing Teams, Managing Projects, Mapping & Graphing Data, Finding Root Causes, Implementing Lean, Calculating Lean Metrics, Training Team Members, Designing for Six Sigma, and Closing the Project. This textbook is required reading in the first course of the University Training Partners Lean Six Sigma Black Belt program. Visit https: //.courses.6sigma.university to learn more.