{"product_id":"lean-solutions-how-companies-and-customers-can-create-value-and-wealth-together-paperback","title":"Lean Solutions: How Companies and Customers Can Create Value and Wealth Together - Paperback","description":"\u003cp\u003eby \u003cb\u003eJames P. Womack\u003c\/b\u003e (Author), \u003cb\u003eDaniel T. Jones\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eA massive disconnect exists between consumers and providers today. Consumers have a greater selection of higher quality goods to choose from and can obtain these items from a growing number of sources. Computers, cars, and even big-box retail sites promise to solve our every need. So why aren't consumers any happier? \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003eBecause everything surrounding the process of obtaining and using all these products causes us frustration and disappointment. Why is it that, when our computers or our cell phones fail to satisfy our needs, virtually every interaction with help lines, support centers, or any organization providing service is marked with wasted time and extra hassle? And who among us hasn't spent countless hours in the waiting room at the doctor's office, or driven away from the mechanic only to have the \"fix engine\" light go on? \u003cp\u003e\u003c\/p\u003eIn their bestselling business classic \u003ci\u003eLean Thinking, \u003c\/i\u003e James Womack and Daniel Jones introduced the world to the principles of \u003ci\u003elean production\u003c\/i\u003e -- principles for eliminating waste during production. Now, in \u003ci\u003eLean Solutions, \u003c\/i\u003e the authors establish the groundbreaking principles of \u003ci\u003elean consumption, \u003c\/i\u003e showing companies how to eliminate inefficiency during consumption. \u003cp\u003e\u003c\/p\u003eThe problem is neither that companies don't care nor that the people trying to fix our broken products are inept. Rather, it's that few companies today see consumption as a process -- a series of linked goods and services, all of which must occur seamlessly for the consumer to be satisfied. Buying a home computer, for example, involves researching, purchasing, integrating, maintaining, upgrading, and, ultimately, replacing it. \u003cp\u003e\u003c\/p\u003eAcross all industries, companies that apply the principles of lean consumption will learn how to provide the full value consumers desire from products without wasting time or effort -- theirs or the consumers' -- and as a result these companies will be more profitable and competitive. \u003cp\u003e\u003c\/p\u003e\u003ci\u003eLean Solutions\u003c\/i\u003e is full of surprising success stories: Fujitsu, a leading service company for technology, has transformed the way call centers solve problems -- learning how to eliminate the underlying cause of current problems rather than fixing them again and again. An extremely successful car dealership has adopted lean principles to streamline its business, making for dramatically reduced wait time, fewer return trips, and greater satisfaction for customers -- and a far more lucrative enterprise. \u003cp\u003e\u003c\/p\u003e\u003ci\u003eLean Solutions\u003c\/i\u003e will inspire managers to take the first steps toward perfecting their company's process of giving consumers what they really want.\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003cb\u003eJames P. Womack\u003c\/b\u003e is the president and founder of the Lean Enterprise Institute (www.lean.org), a nonprofit education and research organization based in Brookline, Massachusetts. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cb\u003eDaniel T. Jones\u003c\/b\u003e is the chairman and founder of the Lean Enterprise Academy (www.leanuk.org), a nonprofit education and research organization based in the UK.\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 368\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 1.2 x 8.7 x 6 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e August 18, 2015\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":51761480532256,"sku":"9780743277792","price":22.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0974\/9764\/5344\/files\/41fec92e5aeaea1d5b018718904f9a98.webp?v=1780208596","url":"https:\/\/ebocreations.com\/products\/lean-solutions-how-companies-and-customers-can-create-value-and-wealth-together-paperback","provider":"The E-Book Oasis LLC","version":"1.0","type":"link"}