{"product_id":"lets-talk-make-effective-feedback-your-superpower-hardcover","title":"Let's Talk: Make Effective Feedback Your Superpower - Hardcover","description":"\u003cp\u003eby \u003cb\u003eTherese Huston\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003cb\u003eA game-changing model for giving effective feedback to peers, employees, or even your boss--without offending or demotivating.\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003eHow \u003ci\u003eare \u003c\/i\u003eyou supposed to tell someone that they're not meeting expectations without crushing their spirit? Regular feedback, when delivered skillfully, can turn average performers into the hardest workers and stars into superstars. Yet many see it as an awkward chore: Recent studies have revealed 37% of managers dread giving feedback, and 65% of employees wish their managers gave more feedback. \u003cp\u003e\u003c\/p\u003eThis trail-blazing new model eliminates the guesswork. Dr. Therese Huston, the founding director of the Center for Excellence in Teaching and Learning at Seattle University, discovered that the key to being listened to is to listen. First, find out what kind of feedback an employee wants most: appreciation, coaching, or evaluation. If they crave one, they'll be more receptive once their need has been satisfied. Then Huston lays out counterintuitive strategies for delivering each type of feedback successfully, including: \u003cp\u003e\u003c\/p\u003e\u003cli\u003eStart by saying your good intentions out loud: it may feel unnecessary, but it makes all the difference.\u003c\/li\u003e\u003cli\u003eSide with the person, not the problem: a bad habit or behavior is probably less entrenched than you think.\u003c\/li\u003e\u003cli\u003eGive reports a chance to correct inaccurate feedback: they want an opportunity to talk more than they want you to be a good talker.\u003c\/li\u003e \u003cbr\u003eThis handbook will make a once-stressful ordeal feel natural, and, by greasing the wheels of regular feedback conversations, help managers improve performance, trust, and mutual understanding.\u003cbr\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003eDr. Therese Huston received her MS and PhD in cognitive psychology from Carnegie Mellon University. Huston was the founding director of the Center for Excellence in Teaching and Learning at Seattle University. She has written for \u003ci\u003eThe New York Times\u003c\/i\u003e and the \u003ci\u003eHarvard Business Review\u003c\/i\u003e and has a robust speaking schedule, presenting regularly for academic audiences, businesses, and conferences. She has previously given talks at Microsoft, Amazon, TEDxStLouis, and Harvard Business School. Huston is the author of \u003ci\u003eTeaching What You Don't Know \u003c\/i\u003eand \u003ci\u003eHow Women Decide\u003c\/i\u003e. This is her third book.\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 304\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 1.1 x 8.6 x 5.7 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e January 26, 2021\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":51768826429728,"sku":"9780593086629","price":29.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0974\/9764\/5344\/files\/db4ff82d4053209da11dd828fa8ea160.webp?v=1780338294","url":"https:\/\/ebocreations.com\/products\/lets-talk-make-effective-feedback-your-superpower-hardcover","provider":"The E-Book Oasis LLC","version":"1.0","type":"link"}