by Shiv Nath (Author)

This book is very useful for beginners who could refer to this book as a study guide because this book contains concise information, and all facts, explaining the Law and Practices followed by the Banks in India.

This book also explains about Negotiable Instrument act along with Customer Grievance and Redressal, Customer Grievance Redressal Policy, Consumer Education and Protection policy, RBI Initiatives for Consumer Protection policy and Credit Policy