by Patricia C. Franks (Author)

Students and professionals alike can benefit from the information in this book, which offers insights into a range of topics in the field. For instructors, and undergraduate and graduate level students, it will serve as an introduction to records and information management in archives, records and information management programs. Experienced archives and records professionals, as well as supervisors and managers charged with oversight will get a new perspective on their field, while upper-level managers, executives, and other decision makers responsible for effectively managing their organization's information assets will find it a useful guide. This book follows the records and information lifecycle model, encompassing paper, electronic (databases, office suites, email, IM), and new media records (blogs, wikis), as well as records residing in "the cloud" (software as a service).