{"product_id":"satisfaction-guaranteed-how-zingermans-built-a-corner-deli-into-a-global-food-community-hardcover","title":"Satisfaction Guaranteed: How Zingerman's Built a Corner Deli Into a Global Food Community - Hardcover","description":"\u003cp\u003eby \u003cb\u003eMicheline Maynard\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003cb\u003eFrom an accomplished journalist, this illuminating chronicle of the trials, tribulations, and triumph of Zingerman's--a beloved, $70 million-dollar Michigan-based gourmet food store with global reach--is \"thoughtful reading for foodies and entrepreneurs\" (\u003ci\u003eKirkus Reviews\u003c\/i\u003e).\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003eCertain businesses are legendary, exerting immense influence in their field. Zingerman's in Ann Arbor, Michigan, is one of those places. Over the years the flagship deli has expanded into a community of more than a dozen businesses, including a wildly successful mail order operation, restaurants, bakery, coffee roastery, creamery, candy maker, and events space--transforming Ann Arbor into a destination for food lovers. \u003cp\u003e\u003c\/p\u003eFounded in 1982 by Paul Saginaw and Ari Weinzweig, Zingerman's philosophy of good food, excellent service, and sound finances has turned it into a company whose reach spans all corners of the gourmet food world.? Famous for its generous deli sandwiches, fresh bread, and flavorful coffee--all locally produced--Zingerman's is also widely celebrated for its superb customer service and employee equity. The culture is one of respect and innovation, while maintaining very high standards. Every employee has access to the financial records, everyone has a voice, and everyone is heard. It has legions of enthusiastic customers, fans across the food world, and business principles and a work ethic that have been admired, analyzed, and copied. All that is revealed here, in Micheline Maynard's \u003ci\u003eSatisfaction Guaranteed\u003c\/i\u003e. \u003cp\u003e\u003c\/p\u003eDiscover how by 2019, Zingerman's employed hundreds of employees and achieved close to $70 million in annual sales. When the pandemic struck, Zingerman's growth momentarily screeched to a halt--but it survived by reinventing itself, while still serving its beloved food and selling its wide array of groceries. Now, as Zingerman's looks forward to a half century in business, it is on track for stronger results than ever. A recipe for success in business and in life, \u003ci\u003eSatisfaction Guaranteed\u003c\/i\u003e provides a roadmap for manifesting joy and purpose in everything you do.\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003eMicheline Maynard is a journalist, author, and professor. She is a contributing columnist at \u003ci\u003eThe Washington Post\u003c\/i\u003e, where her essays on business and culture appear in Voices Across America. She has been a senior editor at NPR's \u003ci\u003eHere \u0026amp; Now\u003c\/i\u003e and was a senior correspondent and Detroit bureau chief for \u003ci\u003eThe New York Times\u003c\/i\u003e. She also writes for \u003ci\u003eThe Takeout\u003c\/i\u003e and \u003ci\u003eMedium\u003c\/i\u003e. She is the author of four books, most notably \u003ci\u003eThe End of Detroit: How the Big Three Lost Their Grip on the American Car Market\u003c\/i\u003e. She lives in New Orleans and Ann Arbor.\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 256\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 1.1 x 9.1 x 6 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eIllustrated:\u003c\/strong\u003e Yes\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e February 22, 2022\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":51767227023648,"sku":"9781982164614","price":29.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0974\/9764\/5344\/files\/154cec7785a842b8601250a9cbe35486.webp?v=1780306980","url":"https:\/\/ebocreations.com\/products\/satisfaction-guaranteed-how-zingermans-built-a-corner-deli-into-a-global-food-community-hardcover","provider":"The E-Book Oasis LLC","version":"1.0","type":"link"}