{"product_id":"service-integration-and-management-siamtm-professional-body-of-knowledge-bok-paperback","title":"Service Integration and Management (SIAM(TM)) Professional Body of Knowledge (BoK) - Paperback","description":"\u003cp\u003eby \u003cb\u003eClaire Agutter\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eThe official guide for the EXIN SIAM(TM) Professional certification\u003c\/p\u003e\u003cp\u003eSIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers.\u003c\/p\u003e\u003cp\u003eSIAM supports cross-functional, cross-process and cross-provider integration. It creates an environment where all parties: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eKnow their role, responsibilities and context in the ecosystem\u003c\/li\u003e\n\u003cli\u003eAre empowered to deliver\u003c\/li\u003e\n\u003cli\u003eAre held accountable for the outcomes they are required to deliver\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cem\u003eService Integration and Management (SIAM(TM)) Professional Body of Knowledge (BoK), Second edition\u003c\/em\u003e has been updated to reflect changes to the market and is the official guide for the EXIN SIAM(TM) Professional certification. This book will help candidates pass their Professional certification and expands upon the topics introduced in \u003cem\u003eService Integration and Management (SIAM(TM)) Foundation Body of Knowledge (BoK), Second edition\u003c\/em\u003e.\u003c\/p\u003e\u003cp\u003eThe book will appeal to: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eAnyone wishing to build on their foundation-level knowledge of SIAM and achieve the SIAM(TM) Professional certification\u003c\/li\u003e\n\u003cli\u003eCustomer organizations and their staff looking for guidance when managing a multi-service provider environment\u003c\/li\u003e\n\u003cli\u003eService integrators and their staff wishing to work in a SIAM ecosystem effectively\u003c\/li\u003e\n\u003cli\u003eInternal and external service providers and their staff wishing to understand their role in a SIAM ecosystem\u003c\/li\u003e\n\u003cli\u003eConsultants in service management and other frameworks who wish to expand their knowledge\u003c\/li\u003e\n\u003c\/ul\u003ePrepare for your SIAM(TM) Professional exam and understand how SIAM can benefit your organization!\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003eIT Governance Publishing (ITGP) is the world's leading IT-GRC publishing imprint and wholly owned by IT Governance Ltd. ITGP provides books and tools covering all IT governance, risk management and compliance frameworks, producing unique and practical publications of the highest quality, in the latest formats available, and which readers will find invaluable.\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 352\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.74 x 11.69 x 8.27 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e July 29, 2021\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":51785132900640,"sku":"9781787783133","price":86.38,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0974\/9764\/5344\/files\/c55e99542df947cebd73e46aaa3aa89a.webp?v=1780612234","url":"https:\/\/ebocreations.com\/products\/service-integration-and-management-siamtm-professional-body-of-knowledge-bok-paperback","provider":"The E-Book Oasis LLC","version":"1.0","type":"link"}