{"product_id":"shift-a-practical-guide-to-enhanced-service-management-paperback","title":"Shift: A Practical Guide to Enhanced Service Management - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eNathan Swab\u003c\/b\u003e (Author), \u003cb\u003eScott Levesque\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cem\u003eShift: A Practical Guide to Enhanced Service Management\u003c\/em\u003e is a no-nonsense framework for improving service performance by tightening how people, process, and technology work together. Built for managers, team leads, and practitioners across industries, it moves beyond theory to help you ask better questions, make grounded decisions, and execute change that sticks. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eOrganized around three core tenets-People, Process, and Technology-and nine practical principles (Alignment, Communication, Engagement; Adaptability, Catalyst, Targets; Purpose, Requirements, Outcome), the book turns ideas into action with Deliberate Consideration notes, reflective \"Mental Escapes,\" checklists, and hands-on exercises. A visual Shift Roadmap walks you through continuous improvement-from recognizing catalysts and planning change to measuring results and scaling what works-so teams can deliver reliable, repeatable outcomes. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThe result is a practical, repeatable playbook for building resilient service ecosystems and achieving measurable gains in quality, speed, and trust.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 170\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.46 x 9 x 6 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e September 19, 2025\u003c\/div\u003e\n            ","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":51888009314592,"sku":"9798218790776","price":20.47,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0974\/9764\/5344\/files\/tvGyaD4o3w9798218790776.webp?v=1781908929","url":"https:\/\/ebocreations.com\/products\/shift-a-practical-guide-to-enhanced-service-management-paperback","provider":"The E-Book Oasis LLC","version":"1.0","type":"link"}