{"product_id":"soft-skills-in-demand-for-2020-career-readiness-paperback","title":"Soft Skills in Demand: For 2020 Career Readiness - Paperback","description":"\u003cp\u003eby \u003cb\u003ePattie Gibson Ed D.\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003cb\u003eIf you agree that there are common service skills all workers need to integrate each day on the job, then \u003ci\u003eSoft Skills in Demand -- for 2020 Career Readiness\u003c\/i\u003e\u003c\/b\u003e is the definitive training solution for postsecondary schools, the corporate world and working individuals. The \"Skills Gap\" is real in today's customer-oriented workplace. While technical or hard skills will differ by job description and industry, there are some universal soft skills that everyone needs to do well in order to succeed in their chosen careers-be they STEM (Science Technology Engineering and Math) or non-technical occupations. These skills include all aspects of the work setting-completing projects and commitments as promised, showing up to work on time, being kind to others, listening well, and solving problems in a timely, fair and effective manner. Worker behaviors and attitudes that go against thoughtfulness, logic, meeting commitments, and efficiency get in the way of good business. Therefore, when soft skills complement on-the-job technical skills, it gets you \u003ci\u003enoticed, appreciated and promoted\u003c\/i\u003e  Written on a practical level, this learning book is intentionally designed to be: 1) affordable for students and everyday workers, 2) easy-to-read with an abundance of learning features and examples, and 3) contains less than 100 jam-packed pages. The 18-chapter content areas include customer service, communication, organizational leadership, interpersonal, and self-management soft skills. \u003cb\u003eBOOK CONTENT\u003c\/b\u003e 1.Customer Service Soft Skills -The Customer Experience, The Importance of Serving Customers Well, Emotional Intelligence 2.Communication Soft Skills -Verbal Communication, Active Listening, Nonverbal Communication, Written Communication 3.Organizational and Leadership Soft Skills -Project Management, Creative Critical Thinking, Relationship Building, The Work Ethic 4.Interpersonal Soft Skills -Problem Solving, Team Building\/Teamwork, Negotiation, Collaboration 5.Self-Management Soft Skills -Time Management, Stress Management, Professional Awareness \u003cb\u003eCOMPREHENSIVE \"LEARNING\" FEATURES INCLUDE\u003c\/b\u003e -\u003ci\u003eReflection Question\u003c\/i\u003e (Part Feature) asks the learner about previous success using the soft skill. -\u003ci\u003eDefinitions\u003c\/i\u003e begin each chapter. -\u003ci\u003eQuotations\u003c\/i\u003e introduce each chapter to prompt and focus interest. -\u003ci\u003eExamples\u003c\/i\u003e of behaviors clarify how the soft skill is applied by ordinary people. -\u003ci\u003eKey Points\u003c\/i\u003e presents the fundamental bulleted soft skill facts and reminders to apply regularly. -\u003ci\u003eBest Practices\u003c\/i\u003e provide real-world soft skill examples of actual organizations. -\u003ci\u003eSoft Skills Tip\u003c\/i\u003e provides practical suggestions from today's workplaces. -\u003ci\u003eChoices\u003c\/i\u003e present \"what if\" soft skill work dilemmas to problem solve. -\u003ci\u003eActivities\u003c\/i\u003e present problems requiring realistic soft skills solutions. -\u003ci\u003eFurther Research and Pretest Links\u003c\/i\u003e offer continued study and assessment. \u003cb\u003eDr. Pattie Gibson\u003c\/b\u003e is author of seven textbooks including \u003ci\u003eThe World of Customer Service\u003c\/i\u003e, \u003ci\u003eAdministrative Office Management\u003c\/i\u003e, and \u003ci\u003eOffice Skills\u003c\/i\u003e. In addition to teaching computers, business, and management courses to university, community college, and high school students in Colorado, Arizona and Germany, Dr. Gibson was Dean of Instruction at Coconino Community College in Flagstaff and later a tenured Professor at Northern Arizona University.\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 94\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.19 x 11.02 x 8.5 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e September 19, 2018\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":51797921136928,"sku":"9781732730304","price":47.23,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0974\/9764\/5344\/files\/d64e0f45b9030715d131f4061de920be.webp?v=1780787192","url":"https:\/\/ebocreations.com\/products\/soft-skills-in-demand-for-2020-career-readiness-paperback","provider":"The E-Book Oasis LLC","version":"1.0","type":"link"}