{"product_id":"sticky-customer-service-stop-churning-customers-and-start-growing-your-business-paperback","title":"Sticky Customer Service: Stop Churning Customers and Start Growing Your Business - Paperback","description":"\u003cp\u003eby \u003cb\u003ePeter Lyle DeHaan\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eDo you lose customers about as fast as you gain them?\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eIt doesn't have to be that way. \u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eCustomer service isn't a once-and-done effort. It takes ongoing work to truly meet your customers' expectations. In \u003cem\u003eSticky Customer Service\u003c\/em\u003e, unearth practical, action-oriented insights to help you turn customer service from an embarrassing weakness into a business strength.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eWith over three decades of business and entrepreneurial experience, Peter Lyle DeHaan, PhD, offers his prescriptions to serve customers better and stop driving them away. \u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eYou'll discover: \u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eThe three key areas where customer service occurs and why they must work together.\u003c\/li\u003e\n\u003cli\u003eHow to avoid common errors that too many business's make.\u003c\/li\u003e\n\u003cli\u003eWhy delighting customers is not the best approach and sets up future failure.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003eBased on a lifetime of real-world examples, \u003cem\u003eSticky Customer Service \u003c\/em\u003ereveals customer service gone wrong and customer service done well. \u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003eCustomer service is not a set-it-and-forget-it initiative. Never lose sight of this. \u003cem\u003eSticky Customer Service \u003c\/em\u003ewill keep you moving forward and on track.\u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003eUncover helpful customer service tips through this compelling read, encouraging you to do better and celebrating what you do best. Learn how to meet your customers' expectations every chance you get.\u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eGet \u003cem\u003eSticky Customer Service \u003c\/em\u003eand turn customer retention into a strength.\u003c\/strong\u003e\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 204\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.43 x 8 x 5 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e June 17, 2021\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":51785872048416,"sku":"9781948082594","price":23.02,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0974\/9764\/5344\/files\/8b40b4018ef56716d2c729ecb89ae02d.webp?v=1780622623","url":"https:\/\/ebocreations.com\/products\/sticky-customer-service-stop-churning-customers-and-start-growing-your-business-paperback","provider":"The E-Book Oasis LLC","version":"1.0","type":"link"}