{"product_id":"the-big-book-of-people-skills-games-quick-effective-activities-for-making-great-impressions-boosting-problem-solving-skills-and-improving-customer-paperback","title":"The Big Book of People Skills Games: Quick, Effective Activities for Making Great Impressions, Boosting Problem-Solving Skills and Improving Customer - Paperback","description":"\u003cp\u003eby \u003cb\u003eEdward Scannell\u003c\/b\u003e (Author), \u003cb\u003eColleen Rickenbacher\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003cb\u003eMore than 700,000 books sold in the Big Book series \u003c\/b\u003e Always say and do the right thing at the right time  Developing the necessary skills critical to teamwork and company success--taught in a fun group format \u003c\/p\u003e\u003cp\u003eMeeting new people, developing listening skills, learning proper business etiquette, or dealing with difficult customers or coworkers are all challenges every company faces. \u003ci\u003eThe Big Book of People Skills Games\u003c\/i\u003e offers a host of interactive yet engaging games you can use to tackle all of these communication-challenged areas within your group. RESULTS: effective communication, greater team confidence, and improved customer service. \u003c\/p\u003e\u003cp\u003eThese short but fun games can be adapted to any setting, cost virtually nothing, and show you how to boost both employee and customer interaction, reduce absenteeism, and foster a more positive and productive environment--all necessary ingredients for company growth and success. \u003c\/p\u003e\u003cp\u003e\u003ci\u003eThe Big Book of People Skills Games\u003c\/i\u003e helps you: \u003c\/p\u003e\u003cul\u003e \u003cli\u003eImprove internal and external communication \u003c\/li\u003e\n\u003cli\u003ePromote group thinking on potential problems facing the company \u003c\/li\u003e\n\u003cli\u003eBuild stronger relationships with coworkers and clients \u003c\/li\u003e\n\u003cli\u003eTeach your team about proper work procedures\u003c\/li\u003e\n\u003c\/ul\u003e \u003cp\u003eThis is the complete reference for enhancing interpersonal skills--both personally and professionally--from the trusted Big Book series.\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003cb\u003eEdward E. Scannell\u003c\/b\u003e is a past president of the American Society for Training and Development, Meeting Professionals International, and the National Speaker's Association and is currently serving on the CIC (Convention Industry Council) and CMP (Certified Meeting Professionals) board of directors. \u003c\/p\u003e\u003cp\u003e\u003cb\u003eColleen Rickenbacher\u003c\/b\u003e has more than 35 years' experience consulting, training, and writing on business etiquette, protocol, and communication.\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 272\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.67 x 9.26 x 7.4 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eIllustrated:\u003c\/strong\u003e Yes\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e August 16, 2010\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":51762921144608,"sku":"9780071745093","price":35.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0974\/9764\/5344\/files\/9cbb0f2c5224a8d56a59df46a2e2339f_92e637b6-12cc-4aa6-9a14-d0e52c5b1df1.webp?v=1780226128","url":"https:\/\/ebocreations.com\/products\/the-big-book-of-people-skills-games-quick-effective-activities-for-making-great-impressions-boosting-problem-solving-skills-and-improving-customer-paperback","provider":"The E-Book Oasis LLC","version":"1.0","type":"link"}