{"product_id":"the-cult-of-the-customer-create-an-amazing-customer-experience-that-turns-satisfied-customers-into-customer-evangelists-paperback","title":"The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists - Paperback","description":"\u003cp\u003eby \u003cb\u003eShep Hyken\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eIn today's competitive business climate, you can't just satisfy your customers. You have to be better than that, giving them experiences that they won't forget. Author Shep Hyken has spent thirty years studying great companies and the evangelists they create. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e In \u003ci\u003eThe Cult of the Customer\u003c\/i\u003e, Hyken shows how to design a strategy that leads both customers and employees through five distinct cultural phases - from \"uncertainty\" to \"amazement.\" By presenting dozens of case studies that show how great companies made this journey, Hyken identifies the critical internal and external changes that allowed them to build a \u003ci\u003eCult of the Customer\u003c\/i\u003e - and shows how you can do it too. \u003cp\u003e\u003c\/p\u003e Hyken's message is both powerful and timely: the happier your customers and employees are, the more successful your company will be. \u003ci\u003eThe Cult of the Customer\u003c\/i\u003e is your guide to creating a customer-focused culture that turns satisfied customers into customer evangelists. \u003cbr\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003eShep Hyken, CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service expert and keynote speaker, Shep works with companies who want to build loyal relationships with their customers and employees. His focus is on delivering amazing customer service, customer engagement, managing the customer experience and creating customer loyalty. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author. \u003cbr\u003e\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 280\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.5 x 9 x 6.1 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e March 17, 2020\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":51770407026976,"sku":"9781640951532","price":19.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0974\/9764\/5344\/files\/d08e358ab8d0ea96a5be2f68f9359eeb.webp?v=1780371055","url":"https:\/\/ebocreations.com\/products\/the-cult-of-the-customer-create-an-amazing-customer-experience-that-turns-satisfied-customers-into-customer-evangelists-paperback","provider":"The E-Book Oasis LLC","version":"1.0","type":"link"}