{"product_id":"the-customer-service-your-customers-expect-stories-about-customer-service-paperback","title":"The Customer Service Your Customers Expect: Stories About Customer Service - Paperback","description":"\u003cp\u003eby \u003cb\u003eBrenda Robinson\u003c\/b\u003e (Author), \u003cb\u003eHarley Robinson\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eJoin Brenda to take a new look at customer service. Through a series of stories that are as funny as they are enlightening, explore updated skills and techniques for making your customers part of your team. Break old habits and ensure a personalized, positive, professional level of service every time. Learn updated skills for meeting and greeting, approaching customers, responding to inquiries and finding new solutions to old problems. Challenge yourself to adopt a new vocabulary which focuses on what can be done instead of what can't be done. Use words and phrases that move the situation ahead and prevent defensiveness and arguments. Implement a formula for positive outcomes based on questions, options, solutions and actions. Create an environment of excellence in all of your communications and customer service.\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 60\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.12 x 8.5 x 5.5 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e January 09, 2020\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":51791727034656,"sku":"9781490798981","price":11.86,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0974\/9764\/5344\/files\/ca149451605ee30a22572eced4dc47c6.webp?v=1780691121","url":"https:\/\/ebocreations.com\/products\/the-customer-service-your-customers-expect-stories-about-customer-service-paperback","provider":"The E-Book Oasis LLC","version":"1.0","type":"link"}