{"product_id":"the-employee-experience-how-to-attract-talent-retain-top-performers-and-drive-results-hardcover","title":"The Employee Experience: How to Attract Talent, Retain Top Performers, and Drive Results - Hardcover","description":"\u003cp\u003eby \u003cb\u003eTracy Maylett\u003c\/b\u003e (Author), \u003cb\u003eMatthew Wride\u003c\/b\u003e (Author), \u003cb\u003eKerry Patterson\u003c\/b\u003e (Foreword by)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eEver notice how companies with the best service also have the happiest employees? That's no accident. \u003c\/b\u003e\u003c\/p\u003e \u003cbr\u003e \u003cp\u003eDo you want to build a strong, successful organization? Start by ignoring your customers. \u003ci\u003eReally\u003c\/i\u003e. Instead, focus first on creating a better employee experience, or EX. Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines. If your employees are having a great experience, so will your customers.\u003c\/p\u003e \u003cp\u003e In \u003ci\u003eThe Employee Experience\u003c\/i\u003e, employee engagement pioneers Tracy Maylett and Matthew Wride reveal the secrets not only to attracting and retaining top talent, but to building a deeply engaged workforce--the foundation of organizational success. With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience (CX), you must first build a superlative EX.\u003c\/p\u003e \u003cp\u003eWith real-world examples and more than 24 million employee survey responses, Maylett and Wride reveal a clear, consistent pattern among the world's most successful organizations. By establishing a clear set of expectations and promises--collectively known as the Contract--and upholding it consistently, employers can build the trust that leads to powerful engagement.\u003c\/p\u003e \u003cp\u003eWhether in business, healthcare, education, sports, or nonprofit, these organizations are consistently more successful and more profitable, enjoy sustainable growth, and win the battle to keep today's rarest resource: talented people. Blending rigorous research, detailed case studies, in-depth interviews and expert insights, \u003ci\u003eThe Employee Experience\u003c\/i\u003e will teach you to: \u003c\/p\u003e \u003cul\u003e \u003cli\u003eMake the employee experience a core part of your strategy\u003c\/li\u003e \u003cli\u003eUnderstand employee expectations and bridge the \"Expectation Gap\"\u003c\/li\u003e \u003cli\u003eEstablish rock-solid Brand, Transactional, and Psychological Contracts that breed trust and confidence\u003c\/li\u003e \u003cli\u003eBuild an employee-employer partnership in creating something extraordinary\u003c\/li\u003e \u003cli\u003eTurn employee engagement into fuel for customer satisfaction, profit, and growth\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003eAttracting talent, retaining top performers, and creating an environment in which employees choose to engage drives results. \u003ci\u003eThe Employee Experience\u003c\/i\u003e shows you where truly extraordinary organizations begin...and how to build one. \u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cb\u003eTRACY MAYLETT, Ed.D, SPHR, SHRM-SCP\u003c\/b\u003e, is the CEO of DecisionWise, where he currently advises leaders across the globe in leadership, change, and employee engagement. Maylett holds a doctorate from Pepperdine University and an MBA from BYU. He is a recognized author, and teaches in the Marriott School of Management at Brigham Young University.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cb\u003eMATTHEW WRIDE, JD, PHR\u003c\/b\u003e, is the COO of DecisionWise. With an extensive business background, Wride brings a fresh approach to organization development and leadership consulting. He is passionate about helping leaders create winning employee experiences. Wride holds a JD from Willamette University and a master's degree from the University of Washington. \u003c\/p\u003e \u003cp\u003eFor over two decades, DecisionWise has advised organizations and leaders in more than seventy countries on leadership, assessment, talent, organization development, and the employee experience. Visit us online at www.decision-wise.com.\u003c\/p\u003e\u003ch3\u003eFront Jacket\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eEver Notice How Companies with the Best Service Also Have the Happiest Employees? That's No Accident.\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003eDo you want to build a strong, successful organization? Start by ignoring your customers. \u003ci\u003eReally\u003c\/i\u003e. Instead, focus first on creating a better employee experience, or EX. Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines. If your employees are having a great experience, so will your customers. \u003c\/p\u003e\u003cp\u003eIn \u003ci\u003eThe Employee Experience\u003c\/i\u003e, employee engagement pioneers Tracy Maylett and Matthew Wride reveal the secrets not only to attracting and retaining top talent, but to building a deeply engaged workforce--the foundation of organizational success. With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience (CX), you must first build a superlative EX. \u003c\/p\u003e\u003cp\u003eWith real-world examples and more than 24 million employee survey responses, Maylett and Wride reveal a clear, consistent pattern among the world's most successful organizations. By establishing a clear set of expectations and promises--collectively known as the Contract--and upholding it consistently, employers can build the trust that leads to powerful engagement. \u003c\/p\u003e\u003cp\u003eWhether in business, healthcare, education, sports, or nonprofit, these organizations are consistently more successful and more profitable, enjoy sustainable growth, and win the battle to keep today's rarest resource: talented people. Blending rigorous research, detailed case studies, in-depth interviews and expert insights, \u003ci\u003eThe Employee Experience\u003c\/i\u003e will teach you to: \u003c\/p\u003e\u003cul\u003e \u003cli\u003eMake the employee experience a core part of your strategy\u003c\/li\u003e \u003cli\u003eUnderstand employee expectations and bridge the \"Expectation Gap\"\u003c\/li\u003e \u003cli\u003eEstablish rock-solid Brand, Transactional, and Psychological Contracts that breed trust and confidence\u003c\/li\u003e \u003cli\u003eBuild an employee-employer partnership in creating something extraordinary\u003c\/li\u003e \u003cli\u003eTurn employee engagement into fuel for customer satisfaction, profit, and growth\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eAttracting talent, retaining top performers, and creating an environment in which employees choose to engage drives results. \u003ci\u003eThe Employee Experience\u003c\/i\u003e shows you where truly extraordinary organizations begin...and how to build one.\u003c\/p\u003e\u003ch3\u003eBack Jacket\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eDo you want to build a strong, successful organization? Start by ignoring your customers. \u003ci\u003eReally.\u003c\/i\u003e Instead, focus first on creating a better employee experience, or EX. Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines. If your employees are having a great experience, so will your customers. \u003c\/p\u003e\u003cp\u003eIn \u003ci\u003eThe Employee Experience\u003c\/i\u003e, employee engagement pioneers Tracy Maylett and Matthew Wride reveal the secrets not only to attracting and retaining top talent, but to building a deeply engaged workforce--the foundation of organizational success. With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience (CX), you must first build a superlative EX. \u003c\/p\u003e\u003cp\u003eWith real-world examples and more than 24 million employee survey responses, Maylett and Wride reveal a clear, consistent pattern among the world's most successful organizations. By establishing a clear set of expectations and promises--collectively known as the Contract--and upholding it consistently, employers can build the trust that leads to powerful engagement. \u003c\/p\u003e\u003cp\u003eWhether in business, healthcare, education, sports, or nonprofit, these organizations are consistently more successful and more profitable, enjoy sustainable growth, and win the battle to keep today's rarest resource: talented people. Blending rigorous research, detailed case studies, in-depth interviews and expert insights, \u003ci\u003eThe Employee Experience \u003c\/i\u003ewill teach you to: \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eMake the employee experience a core part of your strategy\u003c\/li\u003e \u003cli\u003eUnderstand employee expectations and bridge the \"Expectation Gap\" \u003c\/li\u003e \u003cli\u003eEstablish rock-solid Brand, Transactional, and Psychological Contracts that breed trust and confidence\u003c\/li\u003e \u003cli\u003eBuild an employee-employer partnership in creating something extraordinary\u003c\/li\u003e \u003cli\u003eTurn employee engagement into fuel for customer satisfaction, profit, and growth\u003c\/li\u003e\n\u003c\/ul\u003e \u003cp\u003eAttracting talent, retaining top performers, and creating an environment in which employees choose to engage drives results. \u003ci\u003eThe Employee Experience\u003c\/i\u003e shows you where truly extraordinary organizations begin . . . and how to build one.\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eTRACY MAYLETT, Ed.D, SPHR, SHRM-SCP, \u003c\/b\u003e is the CEO of DecisionWise, where he currently advises leaders across the globe in leadership, change, and employee engagement. Maylett holds a doctorate from Pepperdine University and an MBA from BYU. He is a recognized author, and teaches in the Marriott School of Management at Brigham Young University. \u003c\/p\u003e\u003cp\u003e\u003cb\u003eMATTHEW WRIDE, JD, PHR, \u003c\/b\u003e is the COO of DecisionWise. With an extensive business background, Wride brings a fresh approach to organization development and leadership consulting. He is passionate about helping leaders create winning employee experiences. Wride holds a JD from Willamette University and a master's degree from the University of Washington.\u003c\/p\u003e\u003cp\u003eFor over two decades, DecisionWise has advised organizations and leaders in more than seventy countries on leadership, assessment, talent, organization development, and the employee experience. Visit us online at www.decision-wise.com.\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 240\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 1 x 9.1 x 6 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e January 18, 2017\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":51759268954400,"sku":"9781119294184","price":28.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0974\/9764\/5344\/files\/fea0dff2b2736ec34e1a81f6fd97e695.webp?v=1780147432","url":"https:\/\/ebocreations.com\/products\/the-employee-experience-how-to-attract-talent-retain-top-performers-and-drive-results-hardcover","provider":"The E-Book Oasis LLC","version":"1.0","type":"link"}