{"product_id":"the-exchange-a-bold-and-proven-approach-to-resolving-workplace-conflict-paperback","title":"The Exchange: A Bold and Proven Approach to Resolving Workplace Conflict - Paperback","description":"\u003cp\u003eby \u003cb\u003eSteven Dinkin\u003c\/b\u003e (Author), \u003cb\u003eBarbara Filner\u003c\/b\u003e (Author), \u003cb\u003eLisa Maxwell\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eThis book introduces a process called The Exchange that will make ones job easier. It is about the kinds of conflicts that drive a manager or supervisor crazy. The book is intended for the designated problem solvers, whether official or unofficial.\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eBarbara Filner\u003c\/strong\u003e has been the director of training for NCRC since 1984. She has a master's degree in teaching from Indiana University and has worked as a teacher, a labor union official, and an analyst in local and state government. She has designed and conducted workshops on mediation and conflict resolution in the workplace in both the United States and Europe. She has lived in Pakistan, India, and Egypt, and thus brings a multicultural perspective to this book. She has also co-written two books about culture and conflict, \u003cem\u003eConflict Resolution Across Cultures\u003c\/em\u003e (Diversity Resources) and \u003cem\u003eMeditation Across Cultures \u003c\/em\u003e(Amherst Educational Publishing).\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eSteven P. Dinkin\u003c\/strong\u003e is president of NCRC. He received his law degree from George Washington University, where he taught a mediation clinic as an adjunct law professor. He has also taught mediation courses in the United States, Europe, and Latin America. For several years with the Center for Dispute Settlement in Washington, DC, Steve served as an employment and workplace mediator for the Equal Employment Opportunity Commission and other federal agencies. In 2003 he moved to San Diego to lead NCRC. His experience managing a talented and opinionated staff has contributed to the realism of this book.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eLisa Maxwell\u003c\/strong\u003e has traveled all over the world as a senior trainer for NCRC, a position she has held for almost 20 years. She has trained people in The Exchange, and in mediation in general, in Mexico and other Latin American countries, as well as in Latino communities in the United States. Lisa has a master's degree in education from San Diego State University and has developed curricula and taught courses at the high school and university levels. Lisa has worked with businesses, with the military, and with nonprofit organizations on finding creative and effective ways to manage conflicts.\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 140\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.4 x 9.1 x 6 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eIllustrated:\u003c\/strong\u003e Yes\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e April 04, 2011\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":51776224067872,"sku":"9781439852989","price":93.94,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0974\/9764\/5344\/files\/ba7de6992b238a5d0adbea4d9c410144.webp?v=1780474978","url":"https:\/\/ebocreations.com\/products\/the-exchange-a-bold-and-proven-approach-to-resolving-workplace-conflict-paperback","provider":"The E-Book Oasis LLC","version":"1.0","type":"link"}