{"product_id":"the-librarians-guide-to-homelessness-an-empathy-driven-approach-to-solving-problems-preventing-conflict-and-serving-everyone-paperback","title":"The Librarian's Guide to Homelessness: An Empathy-Driven Approach to Solving Problems, Preventing Conflict, and Serving Everyone - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eRyan Dowd\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e Homelessness is a perennial topic of concern at libraries. In fact, staff at public libraries interact with almost as many homeless individuals as staff at shelters do. Empathy and understanding, along with specific actionable advice that's drawn from experience, makes all the difference in working with this group. In this book Dowd, executive director of a homeless shelter, spotlights best practices drawn from his own shelter's policies and training materials. Filled with to-the-point guidance that will help frontline public library staff and managers understand and serve this population better, this resource \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e includes facts about homelessness every librarian should know; \u003c\/li\u003e\n\u003cli\u003e debunks widespread myths about these individuals, explaining how they see themselves, what issues they struggle with, and how libraries can shift towards supporting them; \u003c\/li\u003e\n\u003cli\u003e shares de-escalation techniques like showing respect, ways to avoid making things personal, and using proper body language; \u003c\/li\u003e\n\u003cli\u003e walks readers through dealing with common issues like a sleeping patron, questionable hygiene, offensive behavior, and asking a patron to leave; and \u003c\/li\u003e\n\u003cli\u003e advises on how to provide backup to a colleague and when to call the police. \u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003cb\u003eRyan J. Dowd \u003c\/b\u003ehas spent most of his career as Executive Director of a large homeless shelter near Chicago. In addition, he trains organizations around the globe (including libraries, homeless shelters, and hospitals) on how to use empathy-driven enforcement with homeless individuals. For more information, visit http: \/\/www.homelesslibrary.com.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 264\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.7 x 9.9 x 6.9 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e January 12, 2018\u003c\/div\u003e\n            ","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":51864581308704,"sku":"9780838916261","price":102.6,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0974\/9764\/5344\/files\/ptMRvH29e49780838916261.webp?v=1781647204","url":"https:\/\/ebocreations.com\/products\/the-librarians-guide-to-homelessness-an-empathy-driven-approach-to-solving-problems-preventing-conflict-and-serving-everyone-paperback","provider":"The E-Book Oasis LLC","version":"1.0","type":"link"}