{"product_id":"the-southwest-airlines-way-paperback","title":"The Southwest Airlines Way - Paperback","description":"\u003cp\u003eby \u003cb\u003eJody Hoffer Gittell\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003e\"If you look at Southwest Airlines, and I admire what they do, they've been the most successful airline in the industry.\"\u003c\/i\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003e--Gerard Arpey, CEO, American Airlines\u003c\/i\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003e\"Through extensive research Jody Hoffer Gittell gets to the bottom of what has sustained Southwest Airlines' positive employee relations and high performance through good and bad times.\"\u003c\/i\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003e--Thomas A. Kochan, professor, MIT Sloan School of Management, MIT Global Airline Industry Program\u003c\/i\u003e\u003c\/p\u003e\u003cp\u003eIn an industry with losses in the billions, Southwest Airlines has an unbroken string of 31 consecutive years of profitability. \u003ci\u003eThe Southwest Airlines Way \u003c\/i\u003eexamines how the company uses high-performance relationships to create enormous competitive advantage in motivation, teamwork, and coordination among employees. It then goes further to show how any company can foster these powerful cooperative relationships and explains how to: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eLead with credibility and caring \u003c\/li\u003e\n\u003cli\u003eInvest in frontline leaders \u003c\/li\u003e\n\u003cli\u003eHire and train for relational competence \u003c\/li\u003e\n\u003cli\u003eUse conflicts to build relationships \u003c\/li\u003e\n\u003cli\u003eMake unions its partners, not its adversaries \u003c\/li\u003e\n\u003cli\u003eBuild relationships with its suppliers \u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eBack Jacket\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eManagement lessons from the world's most profitable airline\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\"As a former Southwest insider, I often wondered why other organizations couldn't duplicate the business model. Anyone who wants to understand how it works should read this book.\"\u003c\/p\u003e \u003cp\u003e--Libby Sartain, Senior VP of Human Resources, Yahoo\u003c\/p\u003e \u003cp\u003e\"Professor Gittell has tackled one of the hottest and most important topics in business circles today--why some airlines continually fly high over the economic wreckage of the rest of the industry.\"\u003c\/p\u003e \u003cp\u003e---Thomas Winkelmann, VP-The Americas, Lufthansa German Airlines\u003c\/p\u003e \u003cp\u003e\"Through extensive research Jody Hoffer Gittell gets to the bottom of what has sustained Southwest Airlines' positive employee relations and high performance through good and bad times.\"\u003c\/p\u003e \u003cp\u003e--Thomas A. Kochan, professor, MIT Sloan School of Management, MIT Global Airline Industry Program\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003ci\u003eFortune\u003c\/i\u003e magazine calls Southwest Airlines \"the most successful airline in history.\" In an industry that regularly loses billions of dollars, Southwest has had 31 consecutive years of profitability. \u003ci\u003eThe Southwest Airlines Way \u003c\/i\u003ereveals the secret to Southwest's remarkable success--high performance relationships--and it creates enormous competitive advantage in motivation, teamwork, and coordination among Southwest employees. Based on Professor Jody Hoffer Gittell's eight years of field research, this book explores Southwest's innovative policies, strategies, and techniques, showing how these methods can be implemented in any organization, and explains how to: \u003c\/p\u003e \u003cp\u003e* Lead with credibility and caring * Invest in frontline leaders * Hire and train for relational competence * Use conflicts to build relationships * Encourage mutual respect among employees, managers, unions, and suppliers\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eJody Hoffer Gittell\u003c\/b\u003e is an assistant professor of management at Brandeis University and faculty member of the MIT Global Airline Industry Program. She focuses on human resources and operations management, and frequently presents the results of her work to managers, researchers, and policymakers.\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 336\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.89 x 9.18 x 6.3 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e May 05, 2005\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":51753025601824,"sku":"9780071458276","price":24.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0974\/9764\/5344\/files\/d810913caa75652e717bdba6de8fdbe8.webp?v=1780010474","url":"https:\/\/ebocreations.com\/products\/the-southwest-airlines-way-paperback","provider":"The E-Book Oasis LLC","version":"1.0","type":"link"}