{"product_id":"the-strategic-customer-success-manager-a-blueprint-for-elevating-your-impact-and-advancing-your-career-paperback","title":"The Strategic Customer Success Manager: A Blueprint for Elevating Your Impact and Advancing Your Career - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eChad Horenfeldt\u003c\/b\u003e (Author), \u003cb\u003eKristi Faltorusso\u003c\/b\u003e (Foreword by)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\"You need to be more strategic.\" Those dreaded words from your manager leave you frustrated and unsure of what to do next. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eBut what if you could stop reacting to problems and instead become a trusted strategic partner who commands respect from both your customers and colleagues? Chad Horenfeldt-who has spent over two decades building high-performing customer success teams at Eloqua (Oracle), Kustomer (Meta), and other companies-shares a battle-tested approach to elevate your impact and advance your career. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eIn The Strategic Customer Success Manager, you will learn: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eHow to quickly build unbreakable trust with customers \u003c\/li\u003e\n\u003cli\u003eProven techniques for mastering strategic conversations, using frameworks and insights from leading CS practitioners \u003c\/li\u003e\n\u003cli\u003eStrategies for aligning with cross-functional teams across your organization \u003c\/li\u003e\n\u003cli\u003eA proven methodology for conducting impactful kickoffs, QBRs, and renewal and expansion conversations \u003c\/li\u003e\n\u003cli\u003ePractical strategies for identifying and handling at-risk accounts and preventing churn \u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThis comprehensive playbook includes ready-to-use templates, actionable exercises, and scripts designed to immediately improve your effectiveness as a CS professional. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eDon't wait for someone else to define what \"being strategic\" means. Take control of your career today and master the skills that will transform you from an ordinary CSM to a strategic advisor who drives measurable, exceptional results. Level up before you're left out. \u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 414\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.85 x 9 x 6 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e July 14, 2025\u003c\/div\u003e\n            ","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":51887848620320,"sku":"9798218694265","price":23.63,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0974\/9764\/5344\/files\/uuafN6SUP9798218694265.webp?v=1781906735","url":"https:\/\/ebocreations.com\/products\/the-strategic-customer-success-manager-a-blueprint-for-elevating-your-impact-and-advancing-your-career-paperback","provider":"The E-Book Oasis LLC","version":"1.0","type":"link"}