{"product_id":"unlock-your-call-centre-a-proven-way-to-upgrade-security-efficiency-and-caller-experience-paperback","title":"Unlock Your Call Centre: A proven way to upgrade security, efficiency and caller experience - Paperback","description":"\u003cp\u003eby \u003cb\u003eMatt Smallman\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eIf your call centre security relies on questions everyone knows the answers to, or passwords that no one can remember, then your process isn't truly secure - and your customers deserve better.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cem\u003eUnlock Your Call Centre \u003c\/em\u003eshows you how to replace frustrating questions with real security that dramatically improves caller experience and boosts your bottom line.\u003c\/p\u003e\u003cp\u003eUsing a unique approach honed through years of experience, Matt Smallman will help you identify the ideal solution for your organisation, make the case for change and implement it successfully.\u003c\/p\u003e\u003cp\u003eThis book gives you the tools to: \u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eEvaluate the strengths and weaknesses of your existing security process\u003c\/li\u003e\n\u003cli\u003eDetermine the most appropriate modern security methods for your unique context\u003c\/li\u003e\n\u003cli\u003eMake a compelling case for improvement and investment \u003c\/li\u003e\n\u003cli\u003ePlan for successful implementation\u003c\/li\u003e\n\u003cli\u003eDesign processes that maximise customer adoption and business outcomes\u003c\/li\u003e\n\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 300\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.63 x 8.5 x 5.5 IN\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e February 10, 2022\u003c\/div\u003e\n\u003c\/ul\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":51783309689120,"sku":"9781781336663","price":33.1,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0974\/9764\/5344\/files\/7499011218b9452c6455a11498af1070.webp?v=1780584259","url":"https:\/\/ebocreations.com\/products\/unlock-your-call-centre-a-proven-way-to-upgrade-security-efficiency-and-caller-experience-paperback","provider":"The E-Book Oasis LLC","version":"1.0","type":"link"}