by Xiaowei Shi (Author), Steve Mortenson (Author)

In this book, the authors describe and challenge the pervasive and often unconscious "ease" in our everyday communication. By both raising critical awareness of "ease" and introducing cognitive, emotional and communicative resources, the authors provide readers with strategies to engage in effective communication about difficult subjects.

Author Biography

Xiaowei Shi associate professor in the department of Communication Studies at Middle Tennessee State University. Steve Mortenson is associate professor at the University of Delaware.