{"product_id":"what-customers-hate-drive-fast-and-scalable-growth-by-eliminating-the-things-that-drive-away-business-paperback","title":"What Customers Hate: Drive Fast and Scalable Growth by Eliminating the Things That Drive Away Business - Paperback","description":"\u003cp\u003eby \u003cb\u003eNicholas Webb\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eThis book will teach you how to eliminate what customers hate and lead your market and customer satisfaction.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eWhether you're selling to consumers or business-to-business (B2B), perfection in the marketplace does not exist. When making buying decisions, customers are faced with an array of imperfect choices. The best organizations in the world are not only delivering great customer experience, but they're also taking steps to proactively avoid the things that customers hate. These companies have learned that if you can eliminate what customers hate, you will instantly become the best option in your market.\u003c\/p\u003e\u003cp\u003eNo company, brand, or service enjoys 100 percent love. There will always be some degree of hate in the mix. Hate is a source of friction, and if there is too much friction, the process of moving products and services-- regardless of their high quality--into the hands of customers will grind to a halt.\u003c\/p\u003e\u003cp\u003e\u003cem\u003eWhat Customers Hate \u003c\/em\u003ewill show you how to avoid the common pitfalls that have damaged some of the best organizations, and best teams in the world, and how to change the philosophical view of customer experience so you can learn that customer experience is actually an innovation activity. This customer experience playbook will give you actionable takeaways that include: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eHow to turn an upset customer into a customer for life, in five easy steps.\u003c\/li\u003e\n\u003cli\u003eWhy \"haters\" will determine your organization's growth and profitability.\u003c\/li\u003e\n\u003cli\u003eHow to thrive in the \"experience economy.\"\u003c\/li\u003e\n\u003cli\u003eThe importance of the five-touch journey mapping.\u003c\/li\u003e\n\u003cli\u003eThe impact of hate-love personification.\u003c\/li\u003e\n\u003cli\u003eHow to turn your customers into \"Evangelists.\"\u003c\/li\u003e\n\u003cli\u003eThe power of: Attraction, Promotion, Retention, and Avoiding Deflection.\u003c\/li\u003e\n\u003cli\u003eThe secrets of the best organizations in the world.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eThis book is the product of many years of front-line work with some of the top brands in the world and their customers. Set aside the theories and concepts, this is the playbook you need. You'll find that this approach will make it fast and easy to drive scalable growth, profitability, and most importantly, customer happiness.\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 240\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.79 x 8.66 x 5.43 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e March 15, 2022\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":51766266036512,"sku":"9781400236671","price":19.99,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0974\/9764\/5344\/files\/25bf93eb80278c08a0c63b4b983a9391.webp?v=1780288749","url":"https:\/\/ebocreations.com\/products\/what-customers-hate-drive-fast-and-scalable-growth-by-eliminating-the-things-that-drive-away-business-paperback","provider":"The E-Book Oasis LLC","version":"1.0","type":"link"}