{"product_id":"why-customers-leave-and-how-to-win-them-back-24-reasons-people-are-leaving-you-for-competitors-and-how-to-win-them-back-hardcover","title":"Why Customers Leave (and How to Win Them Back): (24 Reasons People Are Leaving You for Competitors, and How to Win Them Back*) - Hardcover","description":"\u003cp\u003eby \u003cb\u003eDavid Avrin\u003c\/b\u003e (Author), \u003cb\u003eLarry Winget\u003c\/b\u003e (Foreword by)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003e+++ \u003c\/b\u003e\u003cb\u003eNamed One of Forbes Top 10 Books Of 2019 +++\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cb\u003e\"If you have become tired of spinning your wheels and watching clients leave without warning, this book will show you how to foster genuine interactions, such as through video, rather than pursuing one-off 'wow' moments.\" --\u003cb\u003e\u003ci\u003eForbes\u003c\/i\u003e\u003c\/b\u003e\u003c\/b\u003e\u003cp\u003e\u003cb\u003eDiscover the 24 reasons people are leaving you for competitors and how to win them back.\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eIn \u003ci\u003eWhy Customers Leave\u003c\/i\u003e, popular customer experience and marketing speaker David Avrin makes a compelling case for customer experience as a bankable differentiator in an era of vast marketplace choices. The book lays out the very visible reasons for the recent shift in customer mindset and expectation, illustrates the myriad ways that companies inadvertently drive customers and prospects to competitors, and offers a multitude of creative strategies and tactics to attract and retain new prospects.\u003c\/p\u003e\u003cp\u003eIn the book, David explores and articulates the disturbing new dynamic that has arisen from easy-to-find, one-click-away, at-your-fingertips options: \"We have become a world of impatient, intolerant and demanding customers, and we move on quickly if inconvenienced in any way. Don't blame the millennials  We have seen the enemy, and it is all of us.\"\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003cb\u003eDavid Avrin, CSP\u003c\/b\u003e has become one of the most popular speakers on Customer Experience and Marketing in the world today. In recent years, David has presented for enthusiastic organizations and audiences in 22 countries on 6 continents including: Singapore, Bangkok, Melbourne, Buenos Aires, Manila, Rotterdam, Bangalore, Sydney, London, Barcelona, Monte Carlo, Johannesburg and Dubai. A former CEO group leader and an in-demand speaker for Vistage International, the world's leading CEO member organization, David Avrin has had over 4,000 one-on-one conversations with company leaders regarding their value proposition and competitive advantages. David Avrin is the author of: \u003ci\u003eIts Not Who You Know, Its Who Knows You\u003c\/i\u003e and \u003ci\u003eVisibility Marketing.\u003c\/i\u003e\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 224\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 1.1 x 8.6 x 5.3 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e April 01, 2019\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":51763615596832,"sku":"9781632651518","price":22.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0974\/9764\/5344\/files\/edc6699d18b0ae1db94041b4b179eaf4.webp?v=1780236973","url":"https:\/\/ebocreations.com\/products\/why-customers-leave-and-how-to-win-them-back-24-reasons-people-are-leaving-you-for-competitors-and-how-to-win-them-back-hardcover","provider":"The E-Book Oasis LLC","version":"1.0","type":"link"}