Wow Moments!: Turning Everyday Experiences Into Extraordinary Events - Paperback

by Mark D. Kent (Author)

If you're interested in creating an engaged workforce, loyal customers, and relationships that last then this book is for you. The Wow Moments book was written to help you build lasting experiences, realize increased profitability, and gain committed customers and employees who are inspired to promote your brand.

Author Biography

Mark Kent has experience as an entrepreneur and for the past ten years has been a Fortune 100 company executive. Mark is a nurse by training with a Master's in Business Administration from Purdue University, Six-Sigma training at the University of Michigan, and recognized as a Six Sigma Master Black Belt by the American Society for Quality. He is also both a Fellow of the American College of Healthcare Executives and a Fellow of the Medical Group Management Association. Aside from this book he has published several articles on organizational behavior and healthcare management, is a frequent speaker on health care matters, and has served on the boards of several local and national charities. Additionally, Mark founded the Foster Children's United Society, a private not-for-profit foundation in which assists foster children.