{"product_id":"zendesk-for-customer-service-agents-how-to-solve-tickets-in-zendesk-support-paperback","title":"Zendesk for Customer Service agents: How to solve tickets in Zendesk Support - Paperback","description":"\u003cp\u003eby \u003cb\u003eNils Rebehn\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eEverything you need to know to \u003cb\u003esolve tickets\u003c\/b\u003e in Zendesk. \u003cb\u003eGet started\u003c\/b\u003e with Zendesk(c) with this easy-to-read book. This book is for \u003cb\u003ebeginners\u003c\/b\u003e-no technical background required.\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eDo you need to learn Zendesk \u003cb\u003efor your job\u003c\/b\u003e?\u003c\/li\u003e\n\u003cli\u003eYou want to use Zendesk but \u003cb\u003edon't know where to start\u003c\/b\u003e?\u003c\/li\u003e\n\u003cli\u003eAre you\u003cb\u003e getting\u003c\/b\u003e \u003cb\u003elost \u003c\/b\u003ein the documentation?\u003c\/li\u003e\n\u003c\/ul\u003eThis book is based on the best-selling course \"Zendesk for Customer Service Agents\".\u003cp\u003eLearn everything you need how to work on and solve tickets in Zendesk. It takes you from the basics to all the things agents need in their daily work. The chapters are in an order that makes sense and builds on what you learn at each step.\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eYou will learn about\u003c\/b\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eZendesk basics and the user interface\u003c\/li\u003e\n\u003cli\u003eWhat tickets are and where they come from\u003c\/li\u003e\n\u003cli\u003eHow to work with tickets and respond to customers\u003c\/li\u003e\n\u003cli\u003eHow to solve email tickets\u003c\/li\u003e\n\u003cli\u003eZendesk productivity tips and best practices\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eThe author worked at Zendesk for five years before starting Guidoo Services(TM)-an official Zendesk partner specialised in implementing Zendesk for companies. He trained over 1.000 students in person and thousands more virtually through his online courses.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 250\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.53 x 9 x 6 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e June 11, 2021\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":51785677144352,"sku":"9781800496415","price":13.48,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0974\/9764\/5344\/files\/66489a854610f62b0b39716def2eb3e6.webp?v=1780618408","url":"https:\/\/ebocreations.com\/products\/zendesk-for-customer-service-agents-how-to-solve-tickets-in-zendesk-support-paperback","provider":"The E-Book Oasis LLC","version":"1.0","type":"link"}